Joy Diaz Email & Phone Number

Toronto, Ontario, Canada

• Managed a cross functional team to migrate an 86 site MPLS network to an SD WAN service offering broadband to broadband or broadband to DIA services over 18 months
• Successfully managed a cross functional team on the CPE refresh replacement project of 320 dual and single CPE sites
• Reported weekly on the progress, risks and issues to the Management team on the weekly progress of the CPE project
• Reported bi weekly to the Executive Client team on the CPE refresh project progress
• Captured the positive inputs and areas that can be improved from the client and internal teams on lessons learned to ensure future projects utilize best practices
• Successfully managed a cross functional team in completing the replacement of 36 Ontera NNI sites to a new 10G NNI

Mississauga

• Managed a cross-functional IT team of Network Architects, Infrastructure specialists, QA & testing, Operations and Service Assurance team members to create the Project Charter for a 1500 store systems upgrade over 4.
• Documented the scope, and requirements to upgrade and virtualize 1500 stores nationally
• Captured the high level millstones to move from an ACS & ISP 2007 server image to 2019 image
• Identified vendor requirements and secured the statement of work from NCR to update the ACS server image to 2019
• Captured the Microsoft software licences, hardware requirements and labor costs for the three year duration of the Project totaling $58.5M
• Secured Executive signoff on the timeline and cost of the 1500 store upgrade

Mississauga

• Bell Canada Toronto, On Senior Project Manager New Product IntroductionManaged and held accountability for the delivery of new Wholesale products and services. Key Accomplishments:
• Successful managed a $2.5M project on the first implementation of a Bell Point of Presence (POP) in Europe. Provided vision of the project, gathering together a diverse international cross-functional team of 60. Guided.
• Established a Technical Design architecture for the extended team to develop standardize processes and procedures for Day 0-Day 2 processes.
• Launched Bell Next Generation Wavelength 40/100G unmanaged services by managing a cross-functional team to complete processes, update the Network documentation, Service Assurance practices and provided required.
• Managed the first implementation of a new Data Centre in Quebec to expand Bell’s network capabilities by proactively designing and building a new Point of Presence (PoP) between Montréal and Québec City.
• Managing the implementation of a National automated address look up for GCNET circuit requests from Service Providers.

Toronto, Canada Area

• Responsible for the management of JumpStart a forum that gives all cross-functional stakeholders the opportunity to consider and assess new projects, promotions and campaigns to ensure they align with the corporation’s.
• Designed, developed and managed the weekly JumpStart gating process to improve planning, align cross-functional mandates, increase communication and reduce duplication of effort, facilitate decision making and.
• Program managed the rate increase of Allstream, Legacy, Telco and 3rd party increases to customers. Resulting in $500K monthly recurring revenue to date for Allstream

Toronto, Canada Area

• Bid Governance Manager, 2006 - 2012Primarily responsible for engaging all critical TELUS stakeholder groups at the right time with the right information to make better business decisions for the enterprise on.
• Facilitated the alignment of Sales opportunities with a potential 2012 contract value of $4.9B, for all TELUS cross-functional business units to meet Sarbanes Oxley (SOX) compliance and TELUS capabilities. This.
• Collaborated with 15 internal stakeholder teams to streamline questions on the opportunity overview documentation resulting in a 50% reduction of the Sales power point presentation.
• Evaluated and established new questions for the annual stakeholder survey. Released the survey to over 4000 stakeholders and realized a 2% satisfaction increase from 2010.Senior Project Manager (2004 – 2006)Planned.