Joydip Shome Email & Phone Number

London

• Coordinated inter-departmentally, facilitating and organizing adjoining tasks and engaging with multiple service stakeholders to collect and provide relevant clinical information, fostering a 30% increase in.
• Audited and analyzed the service referrals from April 2022 – March 2023 to provide a graphical and pictorial representation of the numbers using data validation, conditional formatting and pivot tables in Excel and.
• Made… Show more
• Made recommendations formulating caseload management optimization for clinicians, resulting in a 20% increase in efficiency.
• Demonstrated attention to detail while retrieving, entering and updating confidential data into SystmOne database and managing weekly referral process, ensuring data accuracy and improving data quality by 35%.
• Utilized analytical skills to review meeting minutes, identify action items, effectively communicate key takeaways to senior management and contribute to developing and enhancing organizational effectiveness. Show less

London, England, United Kingdom

London, England, United Kingdom

• Ensured proper customer service, complaints resolving and assistance to 150+ guests every day.
• Achieved the best sales numbers and good customer reviews by regularly checking on guests and managed to attain a 25% increase in revenue by ensuring satisfaction, upselling drinks and side orders.
• Resolved customer complaints and ensured guest satisfaction, resulting in a satisfaction rate of 90%.
• Calculated charges, issued bills and collected payments, processing accurately to avoid… Show more
• Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies. Show less

Bristol, England, United Kingdom

• Assisted in hosting, welcoming and explaining the rules and specials to 70+ guests every day.
• Coordinated with my Team to manage customer complaints and made sure they are resolved. Accelerated smooth functioning of day-to-day activities.
• Built good relationships with customers by empathetic communication resulting in special mentions from Manager and customers for exceptional customer service which translated to improved sales by 14%.

Bristol, England, United Kingdom

• Guided the incoming batch of students with their doubts ranging from course related to visa queries.
• Supported students to have a smooth transition from their country to Bristol, ensuring them with proper help.

Kolkata, West Bengal, India

• Analyzed the market with the help of the door-to-door marketing method and generated reports on Excel and PowerPoint.
• Conducted regular market assessments to stay updated on current trends in sales and maintain readiness for changes by collecting primary data from visiting 100+ shops weekly to navigate and understand the digital.
• Evaluated sales and service processes using data analysis tools and charts in Excel to generate targeted improvement strategies and increased… Show more
• Evaluated sales and service processes using data analysis tools and charts in Excel to generate targeted improvement strategies and increased revenue opportunities by 50%.
• Impacted sales (application activation) by 400+ activations in 3 months. Show less

Kolkata, West Bengal, India

• Analyzed financial statements to better understand the working of a CA firm
• Collaborated with the partners to assist them in the routine workings of the firm and assisted in clerical work in the office which included filing paperwork and overviewing the correct entry of data.
• Prepared Excel spreadsheets to track banking transactions and financial performance.
• Responded to 120+ customer inquiries per day via phone and email.

Master'S Degree, Msc Finance And Investment

Databases/tools: Thomson Eikon, CRSP & Eventus on WRDS Modules: Financial Reporting and Analysis, Corporate Finance, Asset Pricing.

Bachelor Of Commerce - Bcom, Accountancy And Finance Honors

Corporate Finance, Financial Accounting, Financial Reporting, Banking, Financial Management, Security Analysis.

Icse/Isc