Joy Douglas Email & Phone Number

Gulfport, Mississippi, United States

Increase overall membership through targeted retention and recruitment efforts. Create and deliver regular education messaging for multiple target audiences and platforms. Design marketing collateral. Recruit, manage, and incentivize a team of volunteer leaders. Create detailed reports and implement protocols based on analysis. Research industry trends to implement processes and protocols as fitting.* Secured multiple strategic partnerships to improve member experience, netting more than $100,000 in additional member benefits annually.* Identified targets for improvement and grew membership from 964 organizations to more than 1,000. * Increased member retention rate to 87%, exceeding the national average.* Implemented cross-platform education initiative, resulting in 14% increase in use of member benefits.

Created and maintained custom reports for sales data in U.S. and European markets. Analyzed trends to implement data-driven business actions.* Developed a dashboard data solution for team analysis by market and product. * Developed systems for managing returns and redistribution of physical e-commerce inventory.

Ocean Springs, Mississippi, United States

Identified, improved, and documented business processes to increase team productivity. Implemented targeted marketing and social media campaigns to engage existing customers and attract potential clients. Managed and expanded client and prospect roster through active community engagement. Implemented strategy to increase sales with existing customers based on analysis of historical sales data.* Negotiated, secured, and oversaw execution of multifaceted retail contract granting exclusive rights to sell official merchandise for annual 100,000+ attendee event.* Managed rollout of third-party online payment portal, increasing early and on-time payment rates. * Managed annual event sales, resulting in highest retail revenue in company history. * Hired and managed 15-person staff to operate four retail hubs during annual event.

Chipata, Zambia

Designed curriculums and conducted improved gardening, agroforestry and natural resource conservation seminars for 450 subsistence farmers. Collaborated with a rural health clinic in educating more than 200 women about nutrition, sexual health, family planning, and malaria prevention. * Addressed knowledge gaps of 900 subsistence farmers.* Empowered 300 beneficiaries across 10 communities to identify and utilize limited available resources.* Built trust and established a valued partnership for future volunteers in a community of 7,000.

Washington D.C. Metro Area

Managed, documented, and coordinated implementation of information technology projects. Served as primary liaison between internal, external, and contractual IT stakeholders engaged in IT project planning, development, and implementation. Elicited and documented business and technical requirements, utilizing a variety of tools and determining the most useful methods for each project. Managed all IT project communication, to include objectives, plans, and status updates throughout the project lifecycle. Key Accomplishments: o Managed implementation of complex online application for national competition.o Oversaw synchronization of data between internal member database and proprietary web application.o Developed and implemented organization-wide social media policy and strategy. o Implemented user-friendly, information-rich web resources for public and member users.o Utilized a variety of resources to streamline information gathering and distribution processes without incurring costs to organization.

Arlington, Virginia

Documented, coordinated, and facilitated implementation of corporate information technology-related systems integration projects. Served as primary liaison between business and MIS Department stakeholders engaged in the planning, development, and support activities related to systems integration projects. Elicited and documented business and technical requirements and ensured execution of requirements on time and within budget. Coordinated communication with stakeholders, to include project objectives, plans, and status updates. Key Accomplishments: Served as sole analyst for: o Overhaul of front- and back-end functionality and design of public recruitment web application.o Implementation of Microsoft Office SharePoint Server 2007 corporate enterprise solution.

Arlington, Virginia

Coordinated content management efforts across enterprise. Maintained and edited content for four custom web applications, correcting grammar, spelling, and style mistakes. Produced and published copy as needed. Created pages and modified templates using HTML. Implemented SEO and web best practices. Edited photos and created graphics. Key Accomplishments: o Coordinated implementation of new intranet web application.o Planned and executed enterprise-wide training for streamlined web content management.

Birmingham, Alabama

Collaborated with section editors to create web-exclusive stories and story ideas. Uploaded photos and copy using proprietary web application. Fact-checked and edited stories for copy department. Wrote headlines and captions. Selected and edited photographs. Assisted editors from various sections with research and authoring of featured stories and columns.Key Accomplishments:o Researched, fact-checked, co-authored, and assisted with design of featured travel story for publication in national print magazine. o Assisted web editor in planning of strategic implementation of new product line.

Oxford, Mississippi

Managed team of writers, assigning web-specific content and editing for Associated Press and house style. Executed daily scheduled updates of web site, uploading copy and photos from The Daily Mississippian print edition.Key Accomplishments: o Oversaw implementation of site’s redesign. o Established recurring web-exclusive features.

Oxford, Mississippi

Led daily budget meetings with team of six editors. Ensured delivery of assigned content on deadline. Oversaw training of new employees. Edited all copy for AP and house style, grammar, and spelling. Served as chief editor and substituted for section editors as needed. Key Accomplishments: o Coordinated multiple special editions, including planning for themes, graphics, and content, as well as designing each of the eight to 24-page editorial layouts.o Served as staff expert for InDesign.

Oxford, Mississippi

Advised graduate and undergraduate students on reports and scholarly papers. Devoted special attention to style, grammar, arrangement, and logic of documents. Conducted introductory seminars for new clients and a range of instructional presentations.

Oxford, Mississippi

Designed news pages on a nightly deadline. Produced headlines and captions. Edited copy.