Reports to the Chief Operating Officer and serves as a an advisor to the Executive Committee. Responsible for the development of a workplace culture and practices that create the rich work experience that attracts and retains top talent committed to CAN Community Health Inc.’s mission and values.

Align business objectives with employees and management in designated business units. Ensure fulfilment of enterprise need for strategic training and content development through managing projects and programs. Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required.. Working knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, employee and union relations, diversity, performance management, and federal and state respective employment laws. Spearhead Leadership Development programs, while supporting enterprise of 22,000+ team members through Organizational Strategy and Development, Talent Management, and Leadership Development training initiatives. Serve as a Program Lead of Diversity and Inclusion initiatives. Develop, edit, and revise content for training by supervising vendors, and contractors. Determine development needs across the company to drive training initiatives, whilst managing budgets, and optimizing resources. Design and implement Readiness Plans and Change Management Strategies. Lead and organize Talent Planning and Succession Plans in partnership with Human Resources. Ensured seamless online training to effectively support, communicate with, and maintain norms of behavior with attendees and facilitators.• Performed need analysis, and evaluated effectiveness through utilizing Adult Learning Theory, ADDIE, and 4 Levels of Evaluation, while maintaining collaboration with Stakeholders, Sponsors, and SME’s. • Developed and deployed Performance Management programs that led to enhanced decision-making and overall productivity.• Improved 90-day employee retention rate from 60% to 95%, while developing and implementing 3 major initiatives within 12-months.• Recognized as GROW Newsletter Featured Employee August, 2018.

Spearhead Leadership Development programs, while supporting enterprise of 22,000+ team members through Organizational Strategy and Development, Talent Management, and Leadership Development training initiatives. Ensure fulfilment of enterprise need for strategic training and content development through managing projects and programs. Serve as a Program Lead of Diversity and Inclusion initiatives. Develop, edit, and revise content for training by supervising vendors, and contractors. Determine development needs across the company to drive training initiatives, whilst managing budgets, and optimizing resources. Design and implement Readiness Plans and Change Management Strategies. Lead and organize Talent Planning and Succession Plans in partnership with Human Resources. Ensured seamless online training to effectively support, communicate with, and maintain norms of behavior with attendees and facilitators.• Performed need analysis, and evaluated effectiveness through utilizing Adult Learning Theory, ADDIE, and 4 Levels of Evaluation, while maintaining collaboration with Stakeholders, Sponsors, and SME’s. • Developed and deployed Performance Management programs that led to enhanced decision-making and overall productivity.• Improved 90-day employee retention rate from 60% to 95%, while developing and implementing 3 major initiatives within 12-months.• Recognized as GROW Newsletter Featured Employee August, 2018.

Organized Leadership Development and Business development training to support the Business Development Community of 500 team members. Successfully managed a team of 5 and several contractors. Assessed developmental needs and managed budgets. Maintained effective collaboration with key stakeholders in developing project plans, Readiness Plan, and Change Management strategies. Organized Center of Excellence, Business Development SharePoint site, and Business Development Quarterly Newsletter.• Facilitated in arranging Trainer sessions and 20 trainings in 12 months for all of Business Development Community.• Utilize LMS system for program management including course enrollment, pre- and post-work, class surveys, and training analysis.• Formulate and implement Frontline Leadership and Manager Programs and Salesforce Systems training.

Train, coach, and supervise staff of 3 Department Managers and team of 40 Sales Specialists in all aspects of daily business to accomplish department goals. Facilitated training completed through web-based training, on the job training, and job shadowing. Acted as SME to develop training programs, Collaborate with Leadership, Marketing, and Special Events team to facilitate training and host semi-annual Regional Bridal Shows. Report to Regional Manager. Ranked #1 in sales growth in the District and store of Excellence Fiscal 2013, Manage and analyze P&L and business trends to forecast sales, operational needs, payroll, scheduling, and sales performance of a $3.5 million niche department store.

Support the Business Development Community and Leadership through the development and coordination of Business Development and Leadership training initiatives, responsible for program and project management, strategic training and content development activities through assessing company-wide developmental needs to drive Leadership Development, Business Development, and additional training initiatives while managing budgets. Readiness Plan and Change Management Strategies and implementation utilized with all programs. Collaborated with Leaders to deploy culture and engagement strategy, Utilize Adult Learning Theory, ADDIE, and 4 Levels of Evaluation to manage projects and perform needs analysis. Training accomplished through Webinars, ILT, and eLearning. Manage and collaborate with team to design learning objectives and coordinate training, training facilities, LMS systems, course enrollment, pre and post-work, class surveys, and training analysis. Instrumental in the content development, implementation and management of the Center of Excellence, BD SharePoint site, and Business Development Quarterly Newsletter

Responsible for managing sales training and sales performance for 21 stores in the Metro Atlanta Area including Grand Opening set up and training, Franchise Owner and Store Manager training and development, P&L and sales report analysis and training with Business Review, Sale and Marketing Training. Report Directly to Area Developer.Transformed training program by designing and implementing Area Training Calendar which included Franchise Owner and Manager Training with quarterly Business Review, Sales and Technical Training, and Local Store Marketing Training program which led to 100% of Team Leader’s fully trained, customer satisfaction scores improved from 75% to 90%, Retail Product sales grew from 10% of total sales to 25%, 15% yearly customer growth, both contributing to $300 thousands in additional yearly revenue.Ranked Fastest Growing Area - Opened 14 stores in 5 years.Awarded Training Manager of the year 2009.