Joy Edmonds Email & Phone Number

New York, NY, US

Rancho Cordova, CA, US

San Francisco, California, US

• Execute GTM activities for new product launches including development of process and procedures, business requirements, and go live readiness plans
• Collaborate with Legal and Compliance to engineer Reg E compliant Card Dispute processes and procedures
• Launched an operations process framework to facilitate future expansion and fuel the Continuous Improvement Project Pipeline
• Conduct root cause analysis for operational issues to identify improvement opportunities
• Represent customer facing teams in key projects and initiatives by defining business requirements for new tools and systems
• Drive the execution of process requirements for initiatives and foundational improvements including process review sessions with key stakeholders and process mapping

• Support delivery and execution of projects in support of end-to-end process transformation
• Work cross-functionally with business stakeholders and IT to identify, analyze, design, and implement solutions
• Perform data analysis via data/process mapping and process interviews to identify improvement opportunities and root causes
• Develop process improvement procedures including monitoring and reporting on process performance for adoption across the organization
• Analyze and document dependencies between new and existing processes and identify opportunities for improvements

Newark, New Jersey, US

• Analyzed financial operations processes and SOPs to identify optimization opportunities.
• Managed the Systems Program which included a portfolio of over 100 projects
• Facilitated weekly project status meetings to ensure project success
• Delivered timely business intelligence, metrics, and KPI reporting to stakeholders
• Conducted user acceptance testing (UAT) for system changes and enhancements

• Designed, deployed, and managed company's first Continuous Improvement program.
• Developed communication plan that included an awareness presentation to C-level management and company-wide "lunch and learns".
• Lead process optimization efforts resulting in increased process clarity after the merger of 3 legacy systems.
• Identified and analyzed process weaknesses to suggest and implement improvements.
• Provided consultative input and guidance to business units for continuous improvement.
• Delivered timely service level management reporting and user analytics aiding in revenue gains and cost avoidance.

New York, NY, US

• Managed a team of document reviewers to ensure timely and accurate compliance audits, risk, and suitability reviews for the Alternative Investments program.
• Designed and implemented the department's first quality audit program to ensure compliance with KYC and the Patriot Act.
• Documented, analyzed, and maintained standard operating procedures to identify process optimization opportunities.
• Conducted root cause analysis on performance issues to increase operational efficiency.
• Elicited business requirements for automation tools and databases.

• Performed data analysis and testing for new clients and interfaces to ensure data integrity
• Developed and implemented ongoing quality metrics for data sampling and reporting
• Conducted data mining, analysis, and reporting reconciliations to improve data quality
• Performed root cause analysis on performance issues and lead improvement efforts
• Completed Six Sigma Green Belt training

New York, NY, US

• Conducted daily compliance audits in accordance with KYC and the Patriot Act.
• Mitigated risk by flagging suspicious accounts.
• Analyzed false fraudulent alerts to determine root cause and increase operational efficiency.

Master Of Business Administration - Mba, Operations Management

Bba, Management