Joy Pennington Email and Phone Number

W9 Employee working in Operations Support at the Command Center, with Recovery Logistics and Duke Energy, in Butner, NC, to deliver Energy Resources, Fleet Services, Network Recovery, Recovery Management, Sanitation Services, Services, Temporary Shelter, and Transport Logistics.

Web and Data Solutions, including Website Development and Management, Database Development and Management, Mobile Applications, Consultation and Training.

Nonprofit national museum of the U.S. Army's Chemical Corps and provider of multiple support services to soldiers in the Chemical Corps at Fort Leonard Wood. • Member of Chapter revitalization team: Collaborated in writing the Chapter constitution and bylaws • Developed an annual program of fundraising events including a golf tournament, 5K runs, barbecues and chili cook-offs. • Recruited volunteers to work actively within the military and local civilian communities. • Led the marketing/PR initiative to re-establish the Chapter in the community: Created and managed chapter website (with online event registration and payment) and Facebook page. • Called on local businesses to solicit funding and other donations. Actively networked at Chamber of Commerce functions. • Managed online and on-site payments for all events (50-500 attendees/event). • Continue to manage the website remotely.

U.S. Army Command-sponsored organization that works with the local military and civilian communities to provide support to soldiers and their families.Various POsitions filled: FRG Leader, Volunteer Coordinator, Treasurer and Newsletter Editor • Recruited, managed certification training, and organized volunteers.

• Develop and maintain web based applications within the Army Reserve Family Programs web site with the following capabilities: conference information and registration, web page maintenance, feedback management, links to any directed web site or source. • Serve as point of contact and subject matter expert to provide information and data to other government and civilian organizations as required. • Develop a needs-assessment focusing on Soldiers and Family members to determine what needs to be offered in Child, Youth and School Services, to increase their involvement at all levels. • Collect information and maintain central databases for use in planning, policy development, and identifying opportunities for cooperative efforts among program staff and outside agencies, and for evaluating performance.

• Reported to SERCO's Contract Director, Program Manager and the DoD's Contract Manager. • Develop and maintain web based applications for Army Reserve Family Programs website with the following capabilities: conference information and registration, unit data collection, survey distribution and collection, links to any directed web site or source. • Serve as point of contact and subject matter expert to provide information and data to other government and civilian organizations as required. • Develop a needs-assessment focusing on Soldiers and Family members in the age group 21-70 to determine what needs to be offered in Family Programs, to increase their involvement at all levels. • Design a customer feedback survey and conduct two customer feedback surveys during the performance of this task order. • Collect information and maintain central databases for use in planning, policy development, and identifying opportunities for cooperative efforts among program staff and outside agencies, and for evaluating performance. • Managed the Army Reserve Family Programs website with public access platform and secure access portals developed by Defense Web Technologies: Scheduled, edited and managed content updates. Ensured website uptime at 98% or better, as required by contract. • Worked with U.S. Army Reserve Command HQ to develop the online administration system that supported the post-deployment portion of the "Yellow Ribbon Program": • Managed the online publication of schedules and materials for post-deployment support events for soldiers and family members. Established a registration system for soldiers and their families, as well as a registration training system for event managers.

• Prepare and review project analysis reports. • Prepare, plan and analyze, financial management reports and create database to maintain ongoing records. • Create additional databases needed to support Army Reserve Family Programs. • Financial administrative responsibilities to support management, including developing program controls, documenting financial transactions and management reports and developments. • Demonstrate written and oral communication skills. • Demonstrate ability to work with large and diverse teams and the ability to effectively provide guidance and support in areas of program management support, as well as financial management support.

• Utilized AutoCAD to plot fiberoptic routes on city maps from raw GPS field data.• Created and maintained spreadsheets and databases for billing purposes: These documents tracked and reported all work performed on installation projects throughout the city of Bristol.

Report to Distribution Center Director.International manufacturer of customized buses. Wholly-owned subsidiary of Navistar.• Served as MRP/MPS liaison between two sister manufacturing facilities in Tulsa, OK and Conway, AR, which operated 24 hour/6 day a week.• Developed MRP/MPS reports for the entire supply chain process for Conway Distribution to Tulsa plant. Ensuring the Conway plant's production was not adversely affected by Tulsa's requirements.• Created an MRP database in Access that consolidated data from multiple sources which generated reports used to control purchasing, in-house manufacturing, warehouse inventory and inter-facility shipping of parts and assemblies.• Created databases for four other departments (as special projects).• Assisted IT department in eradicating a virus from all 600+ computers on the network within 12 hours, without any production shutdown.• Provided user training on company's enterprise resource planning (ERP) system for the new plant opening in Tulsa, OK: Conducted small group classes and one-on-one training for 10 key managers, who in turn trained supervisory and line workers.• Recovered $2 million in potentially lost revenue within 60 days: Conducted a root cause analysis and discovered multiple systemic errors in order fulfillment processes. Created and implemented training on new processes that ensured billing of all orders. • Wrote training manuals for newly implemented Baan (Infor ERP LN), Oracle, Crystal Reports and Access databases: In addition, created step-by-step instructions for distribution functions—from Order Entry through Accounts Receivable.• Work closely with Information Technology Department to resolve user issues and initiate changes.