Joyer D'Souza Email & Phone Number

Sharjah, United Arab Emirates

Key Responsibilities:• Develop and Monitor a Credit Control System in collaboration with Sales, Finance and Executive Team Members.• Establish policies that adhere to Customer Service best practices while ensuring customers submit payments on time• Check and validate Customer Credit reports from accredited Agencies and give due diligence reports to internal stakeholders while generating new leads• Monitor debtor balances to ensure reduction in DSO• Coordinate with the external stakeholders — Clients, third party Debt collectors, advocates etc. in order to minimize delinquent Outstanding’s.• Weekly reporting/updating the Management on progress of Receivables• Reconcile complex accounts that have been escalated from Sales Team• Conduct regular analysis of the Credit Control system and implement changes as required to reduce bad debts• Suggest innovative ways to recover delinquent Outstanding’s• Categorize, classify and allocate delinquent Outstanding’s in order of importance to various channels like Internal Debt, and external parties like Advocates, Collection Agencies etc. and thereafter regularly track and follow up on the same• Conduct periodic internal meetings to update stakeholders, plan course of action and release red alerts to Management which require intervention.• Complete in -depth research of customer issues to develop accurate and effective solutions to avoid payment disputes in order to speed up debt recovery• Work cross functionally with Sales, Management, Finance and other Departments to maintain effective and regular monthly collection inflow.• Identify and minimize Credit Notes, write offs and discounts• Recommend Internal controls and governance process

Sharjah, United Arab Emirates

As a Credit Controller I am required to expertly manage the debts of the organization, collecting debts from our company debtors, evaluating new credit requests, ensuring timely payments of company debts, processing invoices, maintaining the sales ledger, and providing administrative support. To ensure success as a Credit Controller, I should keep an eye for detail and the ability to reconcile complex company accounts. Ultimate goal to maximize company profits by efficiently managing the debts.Outcome• Complete control of receivables management of Aggreko (Dubai, Sharjah, Abu Dhabi till date and Sub Agent - Oman, Qatar Bahrain & Kuwait till 2013) and financial reports pertaining to Aggreko customers.• Handling the Aggreko Payment Process and Monthly reconciliation of Debtors, Creditor and Cash in Advance customer. Month end closing process of AR.• Formulated & Established the Corporate Credit Control Policy.• Tracking MIS report on Debtors, overseeing internal and external audits, bank reconciliation, aiding in budget preparation.• Pro-actively recommend and negotiate credit securities with customers. Provide daily credit status reports and reconcile customer accounts• Collecting debts covering 150 customer-base with monthly billing of Aed.15- 20 Million. Handled Debt turnover of USD 6.5 Million.• DSO time reduced down to 90 days from previous 120 days.• Invoice Verification & Approval, Raising Red-flags• In case of Defaulters coordinating necessary action in conjunction with In-house Legal department.• Booking of Revenues & other related Accounting entries

Jabel Ali, Dubai

I administered project baselines; monitored & controlled projects with respect to cost, resource deployment, time over-runs and quality compliance to ensure satisfactory execution of projects. Stellar role on submitting high-level estimates & solution in tune with client’s requirements. Closely monitored delivery of projects; mitigating risk factors by analysis of financial & statistical data. Involved in sharing regular projects status/ dashboards with Management and Stakeholders to update them about project progress. Outcome• Maintain and update credit policy and procedures to ensure adherence to company policies.• Supervise internal activities aimed at resolving issues that could prevent timely collections. Assists in collection cash and cheques within the credit control policies and procedures to ensure collection targets are met. • Maintained knowledgeable and effective interface with customers, follow up for collection and statement of accounts to ensure timely receipt.• Resolve customer queries and collect payments within credit terms to minimize requests for disconnection.• Producing monthly customer aging summary, reporting collection status, compare variance between actual and projected.• Continually assessed customer credit limits thereby minimizing the risk of potential bad debts.• Ensured that disconnection as a result of non-payment is actioned on the correct dates and assisted in fixing overdue accounts.• Conducts audit of internal control over operations and compliance of the respective departments.• Reduced transport expenses by 60% through proper utilization of the company’s fleet of vehicles and proper distribution of deliveries.• Conducts monthly audit of A/R, A/P and Payroll. Initiated random stock take of three stores using ABC analysis.• Acting as a training officer in internal control matters. Verification of assets and liabilities.

Mangalore, India

Key Responsibilities• Prepared daily cash vouchers, Cheque receipts and payment vouchers.• Reconciled various debtors, creditors and bank accounts.• Prepared monthly trial balance.• Assisted the chief accountant in the finalization of the accounts.• Coordinated with the auditors with respect to the audit of the financial Statements.

Mangalore, India

Key Responsibilities• Handled petty cash using imprest fund system.• Experienced in the maintenance of various books, e.g., Cash book, Bank book,• General ledger, Purchase book and others.• Prepared Bank Reconciliation Statement.• Prepared daily cash vouchers, Cheque receipts, payment vouchers and posting the the same in the books of accounts and in the computer.• Prepared monthly trial balance, debtor’s and creditor’s report.• Assisted the chief accountant in the finalization of the accounts.

Bachelor'S Degree, Accounting And Finance

Diploma, Computer Application

Financial Accounting In Tally