Joy Felter, Mba, Pmp, Csm Email & Phone Number

Wilmington, DE

Lead, oversee, and ensure the successful delivery and management of multiple projects within scope, quality, time, and cost constraints that may be clearly defined or may require dynamic change management to deliver business value. Responsible for embedding organizational change management (OCM) practices into the organization’s operations to achieve the.

Florham Park, NJ

Manage PMO for Insurance Services, including all aspects of agile planning and execution. Work with product managers and business partners to ensure there is operational readiness and alignment on change management for all new deliverables. Mentor and guide new project managers working on non-development projects, ensuring the projects are completed in a.

Florham Park, NJ

Manage and develop operational strategies relative to QA, Release Management andProduction Support operations for Insurance Services. Work closely with development teams, product managers and business partners to ensure operational readiness, release preparation, change execution and post production validation. Provide leadership to the Support team.

Parsippany, NJ

Collaborate and consult with client and ADP Project Teams to manage the project scope and overall client experience during all phases of the product implementation. Oversee development, communication, control and execution of project plans in a manner consistent with the framework of solution delivery. Ensure internal and external partners, who may.

Develop and execute test plans for highly complex projects based on analysis and design documents. Analyze results to ensure conformity to quality standards. Lead test teams through various phases of the testing cycle. Maintained greater than 90% effectiveness.

• ACCOMPLISHMENTS:
• Developed a comprehensive document outlining back-end procedures for departmental use
• Increased product knowledge through on the job training and self study
• Completed independent study and obtained CPP certification

• Provided administrative support to the Vice President of AutoPay Testing SupportACCOMPLISHMENTS:
• Designed and implemented department-wide programs to boost employee morale
• Planned department-wide meetings for AT&S, including external speakers
• Coordinated Resource Allocation for mainframe releases

Provided all aspects of administrative support for a group of 220 people. Assisted in budget management, development of Gallup Action Plans and coordination of group meetings both on- and off-site.

• ACCOMPLISHMENTS:
• Coordinated Take Our Children to Work Day
• Managed travel itineraries for international delegates
• Designed the newsletter for the Academy of Travel and Tourism Internship Program for national distribution

Marketed various lines of coverage and prepared annual renewals for clients. High client interaction while assessing existing benefit programs and proposing changes. Served as liaison between agents and clients.

Mba, Entrepreneurial Studies

Activities and Societies: Entrepreneurial Society, Beta Gamma SigmaCumulative GPA: 3.9 Major GPA: 4.0

Bs, Business Administration