Alison St John, Pmp Fac P/Pm Senior Email & Phone Number

Senior IT Project Manager leading efforts to solidify Project Management Lifecycle including consolidated toolsets, workflows, reporting, and project artifacts. FAC PPM Level III certified supporting Program Management. (https://www.fai.gov/drupal/certification/program-and-project-managers-fac-ppm)Senior IT Project Manager for OCIO-DM-Optimized Computing Environment (OCE) federal investment fund specifically managing End User Storage which completed on-time and below budget. (https://myit-2018.itdashboard.gov)Senior IT Project Manager leading enterprise projects at the USDA Department Level (https://www.usda.gov/our-agency/agencies).Senior IT Project Manager leading projects to support infrastructure in foreign countries via Foreign Agriculture Service.Program Manager of WDC Program Initiatives with specific benefits and outcomes while tracking ten interdependent and high-profile projects supporting National Capital Region. Senior IT Project Manager leading new and existing application projects requiring Development, Certification, and Production infrastructures. (Experience with Agile Project Management and applications that processes ~20 mil transactions per year.)

USDA 2018 - 2020 Re-Organization - Project Manager responsible for on-boarding Foreign Agriculture Service, National Institute of Food and Agriculture, and National Agriculture Statistics Service to Office of the Chief Information Officer / Client Experience Center's Infrastructure Operations Division.USDA 2017 - Program Manager for WDC Program Initiatives involving server applications, network infrastructure, and security enhancements.USDA 2017 - Project Manager for Managed Print Services II infrastructure; a 200 million / 10 year contract at the Department level.USDA ITS 2014 Initiative - Project Manager for Data Storage Enhancements at multiple data centers.USDA ITS 2014 Initiative - Project Manager for Data Protection Infrastructure, Data Protection Software Upgrades, and Initial Capacity Planning.USDA ITS 2014 Initiative - Project Manager for VMWare Upgrade to Version 5.5.USDA FSA 2013 Initiative - Project Manager for JBoss Platform Infrastructure Design & Implementation.USDA Department 2012/2013 Initiative - Project Manager for preparing Midas Infrastructure: Development, Certification, Stress, Training, and Production.FAS 2012 Initiative - Project Manager for migrating Foreign Agricultural Service (FAS) Data Center.CIO’s 2010 Initiative - ITSM: Project Manager for successful launch of two year enterprise-wide project. Project Manager for: infrastructure deliverables & application installation / configuration of four-tiered hardware and software load-balanced system linking multiple federal agencies. CIO’s 2010 Initiative - xMatters: Project Manager for: infrastructure deliverables, application installation and integration with ITSM & Monitoring. CIO’s 2010 Initiative - Cloud Computing: Project Manager for design and planning efforts for an Internal Cloud Computing Initiative for SCA. OCFO 2009 Initiative – FMMI: Project Manager for infrastructure used to support financial software upgrades.

Project Team Lead for Daylight Savings Time updates for Yellow, Roadway, Reimer, Meridian, and USF client systems.Worked directly with the Windows Server Services team supporting Daylight Savings Time patches on Exchange 2003/Microsoft Outlook applications.Provided technical research, analysis, 3rd tier troubleshooting, and support of equipment & software.Helped to design, implement, and maintain the WSUS environment.Project Manager for the XP SP1 to XP SP2 Upgrade/RefreshResearched Systems Center Operations Manager 2007, SMS 2003, and Vista technology for knowledge transfer.

Designed internal portal to enhance customer’s experience with Microsoft Consulting Services. (Technologies included SharePoint & Community Server.) Project Status Views Historical/Current Relationships Historical/Current Feedback Customer Surveys/Polls Technical Blogs Technical Videos Team Galleries Technical Training Who’s whoLCS 2005 design for Motorola’s infrastructure.Wrote modules & labs for Microsoft: 7034A_07, 7034A_08, 7034A_09, & 7034A_10Documentation is available on the Microsoft’s website: http://www.microsoft.com/downloads/details.aspx?familyid=38ef159b-70b5-4a11-8827-6ab6dfcf867e&displaylang=en

Built, configured, and maintained Exchange 2003 servers on Windows 2003 operating systems for 55K users in the Global Address List.Provided technical research, analysis, 3rd tier troubleshooting, and support of equipment & software.Helped to design, implement and maintain the MOM 2005 environment.Developed SharePoint server to store team's Knowledge Base articles and information.Worked directly with Active Directory team to resolve alerts in MOM 2005 console.Horizons Consulting, Microsoft Gold Partner

Design and implemented Exchange 2000 for a local publishing company. Helped to implement anti-virus servers to protect the Exchange and Active Directory environment.Directly involved in disaster recovery events for the messaging environment.

Performed on-site/remote network and systems administration for internal teams.Reviewed, analyzed and fixed existing messaging systems.Verified messaging backups were successful.Provided technical research, analysis, 2nd tier troubleshooting, and support of equipment & software.Upgraded Blackberry servers to latest version.Empower Trainers&Consultants Internal IS/MCT/ConsultantMCT certified to train clients in both standard and customized course work for Microsoft Office products.Specialized in designing desktop operating systems and application standards for desktop deployments.Performed general onsite troubleshooting for Microsoft products during critical outages.Supported the company's internal IT department, requiring on-call availability for voicemail, Microsoft Exchange 5.5, NT 4.0 PDC/BDC, remote access, and certification servers. Wired the voicemail system and hardware/software setup for trainee workstations.

As a Global Collaboration Team member, supported the local administrators on any regional technical issue.Participated as one of the domain administrators for Aventis' Windows 2000 and Windows 2003 domains.Participated as a member of the Global Messaging and Collaboration team providing 3rd tier global support for Exchange 5.5/2000/2003, exchange conferencing, instant messaging, and fax capabilities.Provided technical research, analysis, 3rd tier troubleshooting of Windows 2000 and Windows 2003 Servers.Consulting services for Microsoft Operations Manager (MOM) 2000/2005. Designed a MOM 2005 infrastructure for a financial services company to monitor Exchange 2000/2003, Active Directory, SQL 2000, IIS, DNS, file servers, financial application servers, internal web servers, and DMZ environments. Developed customized security reports generated by Microsoft MOM 2005 for a financial services company during participation in Sarbanes-Oxley IT audits. Implementation of MOM 2000 for a medical software corporation. Upgraded from Exchange 5.5 to Exchange 2000 for a global pharmaceutical company with over 200 individual Exchange sites and 90K users in the Global Address List. A second upgrade from Exchange 2000 to Exchange 2003 was completed for this same client three years later. Monitored DC/GC servers for replication issues which could impact the mission critical messaging application.Tested and implemented latest faxing software for fax servers worldwide.Worked diligently on a myriad of PSS calls to resolve any global critical issues.Kept up-to-date on security related issues which could impact production environment.