Network Engineer - Voice Infrastructure
Fort Bend County - State Of Texas
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Joy Thomas Email & Phone Number
Network Engineer - Voice Infrastructure
at
Fort Bend County - State of Texas
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✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Fort Bend County - State of Texas
Role
Network Engineer - Voice Infrastructure
Location
Missouri City, Texas, United States
Who is Joy Thomas? Overview
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Quick answer
Joy Thomas is listed as Network Engineer - Voice Infrastructure at Fort Bend County - State of Texas, based in Missouri City, Texas, United States. AeroLeads shows a matched LinkedIn profile for Joy Thomas.
Joy Thomas previously worked as Supervisor - Infrastructure Engineering at Fort Bend County - State Of Texas and Network Engineer - Voice at Fort Bend County - State Of Texas. Joy Thomas studied at Global Knowledge Usa.
Profile bio
About Joy Thomas
Experienced Network Voice Engineer with demonstrated history of working in the healthcare and pharmaceuticals industry. Highly skilled in Avaya and Cisco Products and Services, Call Center Technologies, Telecommunications Billing and Troubleshooting. Strong IT Professional with extensive experience in vendor relations and project coordination.
Current workplace
Joy Thomas's current company
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Fort Bend County - State Of Texas
7 roles
Joy Thomas work experience
A career timeline built from the work history available for this profile.
Supervisor - Infrastructure Engineering
Current
Fort Bend County - State Of Texas
Apr 2024 - Present
Network Engineer - Voice
Fort Bend County - State Of Texas
*Responsible for insuring the day to day operation, reliability and integrity of the enterprise voice communication network for the Avaya and Cisco platforms*Provides support for both the VOIP phones and virtual phone applications running over the Voice over IP networks for approximately 3000 stations.*Recommends and implements communications systems.
Oct 2018 - Apr 2024
Network Engineer Iii - Voice Infastructure
*Provide leadership role in the administration, implementation and project management of telecommunications services for the corporation headquarters and remote sites*Troubleshoot and resolve all TDM and VOIP voice instrument issues *Monitor and test all video conference systems thorough the corporation headquarters and remote sites domestic and.
Nov 2005 - Mar 2018
Services Coordinator
*Serve as primary customer contact while assisting in projects ranging from major roll outs to maintenance issues *Coordinate all moves, adds, changes, repairs, maintenance, installations and upgrades of all telephone service order request received *Develop positive relationships with vendors, suppliers and customers through strong customer service and.
May 2005 - Nov 2005
Sales Manager - Outbound Customer Care
*Managed a staff of 17 (domestic and international) call center representatives on the objectives and goals of the Customer Care Sales Group *Interview, hire, train, coach, and monitor staff on a daily basis *Train outbound sales representatives on the fundamentals of selling telecommunication local and long distance products, sales processes and Quality.
Jun 2003 - Sep 2004
Telecommunications Analyst
*Direct responsibility for voice systems administration, client interface, telephony policy development, programming station moves/add/changes (MAC) internally and remotely *Extensive project management skills specific to Call Center systems *Responsible for analyzing determining and recommending solutions for Customer Service and Clinical Departments.
Jan 2001 - Mar 2003
4 education records
Joy Thomas education
Education record
Global Knowledge Usa
Education record
Avaya University - Learning & Training Services
Education record
St. Charles Community College
Education record
Wentzville High School
FAQ
Frequently asked questions about Joy Thomas
Quick answers generated from the profile data available on this page.
What company does Joy Thomas work for?
Joy Thomas works for Fort Bend County - State of Texas.
What is Joy Thomas's role at Fort Bend County - State of Texas?
Joy Thomas is listed as Network Engineer - Voice Infrastructure at Fort Bend County - State of Texas.
Where is Joy Thomas based?
Joy Thomas is based in Missouri City, Texas, United States while working with Fort Bend County - State of Texas.
What companies has Joy Thomas worked for?
Joy Thomas has worked for Fort Bend County - State Of Texas, Mallinckrodt Pharmaceuticals, Stl Communications, Inc., Acceris Communications, and Barnes-Jewish Hospital.
How can I contact Joy Thomas?
You can use AeroLeads to view verified contact signals for Joy Thomas at Fort Bend County - State of Texas, including work email, phone, and LinkedIn data when available.
What schools did Joy Thomas attend?
Joy Thomas studied at Global Knowledge Usa.
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