Joy H. Email & Phone Number

Santa Rosa Beach, Fl, Us

Florida, United States

NMLS#2325865 Empowered by Nexa Mortgage Paving a way for client friends to have access to over 190 lenders for their primary, secondary and investment properties.

Santa Rosa Beach, Florida, United States

Marksville, La

• Developed close relationships with over 500 existing high-worth clients, on-call 24/7• Consistently grew high-worth database of new/inactives, exceeded monthly goals • Booked all arrangements for high-worth clients ie flights, special events, dining, shows, rooms and amenities, limo, auto and plane fuel reimbursement and any other warranted special arrangements• Traveled monthly to outer markets, meeting with clients and referrals to recruit new/inactives • Submitted expense reports for all off-property travel and entertainment• Saturated untouched markets by sponsoring community events to increase brand awareness • Collaborated with the property golf Pro and recruited celebrity guests to create exciting VIP golf tournaments• Assisted with creating and filling high-end slot tournaments and various unique VIP events• Ensured ROI for new VIP events by implementing thorough pro-forma processes• Created event post-forma reports to analyze effectiveness for future consideration• Attended and contributed to weekly Department head Executive meetings -communicated all necessary information to Casino Host team, and provided support to the team as needed Highlights*Sought out/secured the first industry-exclusive sponsorship for 2 annual, high-volume music festivals in Lafayette, La. (Rhythms on the River and Festival International de Louisiane)Trained/delegated Casino Hosts to execute the event after the first successful year.*One of 3 invited guest panelists recognized as an Expert in Player Development for the 2014 Southern Gaming Summit in Biloxi, Ms.*Sponsored and formed a team for the 2013 Jay Bruce (current NY Mets player) Charity Golf Tournament in Beaumont, Tx-working directly with Jay Bruce to discuss mutual goals and strategies for his event *Invited by John Fourcade, former QB of New Orleans Saints to be a special guest on his live NFL WebCast, in order to create brand awareness and introduce the property on a National scale

Recruited, trained, motivated and supported a successful sales team, positioning our Sales Center from last in the Region, to first in the Region. 2009/2010 Earned "Rookie of the Year" nationwide in 2010.*** Participated in Palm Harbor's "Jump Start Your Career" sales training program- a three-month program teaching the sales process, product knowledge, financing options and strategies for increasing sales effectiveness. Later attended a week long "Rookie School" in Austin, Tx., along with my new hires, which taught professional selling skills from the VP of Sales Training.The classes covered a wide-range of topics, including:Follow-up for SuccessFinancing FundamentalsDealing with Difficult CustomersTelephone Skills to Enhance SalesClosing the Sale

Developed and maintained relationships with over 300 VIP guests. Hosted VIPs on and off property to deepen loyalty and cultivate more visits. Encouraged repeat visits by providing excellent service and attention to all VIP needs and anticipated desires.Issued comps, hotel rooms, event registration, on and off site event tickets, and more for VIP's.Was asked to train my replacement, so I Authored a Casino Host training manual: "How to be the Host they want, while maximizing profits for your company" June 2009. Training manual focuses on how and why to get to know your guests, learning the art of being (professionally) personable, and utilizing proven-successful daily, weekly, and monthly marketing and tracking processes, and more.

Dealt high-limit blackjack, roulette, caribbean stud, and 3-card poker.

Rapidly built and expanded the company's position in the market by prospecting new corporate customers, developing relationships, and securing/managing major accounts.Contributed to the building and excelled growth of the company from an average $2k/day to $9k/day in sales