Joy Hast Email & Phone Number

Oklahoma City Metropolitan Area

Oklahoma City, Oklahoma, United States

• Developed detailed technical documents for software and radar equipment.
• Developed 4 operating procedure documents, 3 checklists and 1 technical instruction book.
• Averaged 3 system support modification documents per week.
• Developed effective training materials for new employees, contributing to more efficient onboarding process. Helped onboard 1 employee.
• Conducted thorough document reviews to identify inaccuracies, inconsistencies, or areas needing clarification.
• Edited and formatted copy, written by subject matter experts, in order to develop technical documentation.

Oklahoma City, Oklahoma, United States

• Used 3 iterations of proprietary course-development software. Learned and adapted quickly to new software applications.
• Developed web-based courses for self-directed learning. Courses incorporated audio, video and graphics for engaging online learning. Completed 5 courses, worked on numerous courses.
• Developed instructor-led training materials that supported face-to-face classroom instruction for blended learning environments. Materials incorporated audio, video and graphics.
• Wrote quarterly client newsletter. 4 issues per year for 4 years.
• Proofread copy written by colleagues to correct spelling, punctuation and grammar.
• Reviewed graphics rendered by colleagues to ensure accuracy of technical aspects. Collaborated to enhance content.

Oklahoma City, Oklahoma, United States

• Developed and taught comprehensive training program to increase employee awareness of compliance requirements and expectations. Taught 10 students per class, 2 classes per month, 4 hours per class.
• Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures to ensure continual compliance with applicable laws. Enforced compliance policies.
• Reviewed all compliance paperwork, recognizing discrepancies and promptly addressing for resolution. Reviewed 1,000 forms per month.
• Developed and maintained databases for tracking compliance activities and documentation. Reviewed compliance violations to determine necessary improvements.
• Developed and implemented corrective action plans for non-compliance issues. Warned violators of infractions and penalties.
• Wrote numerous form letters for customer relations, managed customer memberships and issued invoices.

Oklahoma City, OK

• Reviewed all compliance paperwork, recognizing discrepancies and promptly addressing for resolution. Reviewed 1,000 forms per month.
• Managed customer memberships and issued invoices.

• Developed and pitched story ideas to editor.
• Composed original written material for publication and submitted to editor for approval.
• Wrote tutorial, buying guide, product review and blog post.
• Composed 4 articles, which were all published.

Guthrie, OK

Data entry, printed/mailed account statements and vaccination reminders.

Farmers Insurance Agency

Assisted the owner, my husband, with all aspects of the business while maintaining my full-time employment with H&H Shooting Sports.Duties: Telemarketing, record keeping, and Public Relations planning.

Oklahoma City, Oklahoma, United States

Created and maintained database of donors, and generated address labels for quarterly newsletter.

Oklahoma City, OK

Filed and boxed monthly store audits for all locations, pulled annexed files, and assisted with some data entry.

Oklahoma City, Oklahoma, United States

Shipped replacement parts for beverage service equipment, data entry, reciprocated correspondence with prospective suppliers, and assembled/sent monthly marketing packets to stores.

Piedmont, OK

Developed quarterly HTML newsletter using open-source design software. Newsletter was sent to 1,300 subscribers.

Oklahoma City, OK

Wrote compelling press releases that garnered positive media coverage for clients' services. 5 articles were published in local newspapers.

Oklahoma City, Oklahoma, United States

Wrote compelling press releases and magazine articles that garnered positive media coverage for clients' services. 4 articles were published in local newspapers and 1 was published in CPAFOCUS magazine.