Senior level associate with over 10 years’ experience in Instructional Design, Product Management, and Engineering with an emphasis on interoperability (HL7, FHIR) and documentation for EHRs. • Design and develop training and documentation for various features in the software. • Facilitate webinars for clients and internal staff. Includes topics such as report writing, ONC regulations, use of EHR, etc.• Work closely with Engineering and clients to manage enhancements and new features of the software, including writing specs and managing the project timelines• Organize and facilitate client focus groups on software needs• Determine product enhancements• Work with vendors, engineers, and clients during implementation of HL7/FHIR connections to ensure the data is accurate• Create documentation and training on HL7 and FHIR specifications (including crosswalks) • Assist with product design as it relates to Meaningful Use• Work with Product Management to help define needs and create documentation as required.• Partner with leadership of customer agencies to assist in the adoption of EHR features.• Analyze market to initiate features and functionality development.• Work with Early Adopters to fine tune new features.• Work with the Engineering team to assist with how new features should be implemented.• Lead feature sessions and trainings at the annual User Conference.• Manage agile projects using JIRA including creating epics, user stories, specs, and requirements.• Create implementation and end user documentation and training.

As the Instructional Designer, I was involved in a number of initiatives to improve client training. This includedDeveloped a blended learning program for product implementation and other training (eLearning, Virtual ILT, Onsite ILT) which resulted in cost savings to clients as well as increased revenue for the company. Consultants who would have been doing training, were available for billable work. Decreased total cost of ownership for one application by $3,825/client.Developed eLearning courses for an electronic order system (eRx and Labs/Radiology) to be used in place of traditional instructor-led training.Implemented and managed a Moodle LMS for over 900 users (both internal employees and external clients).Presented at various user conferences on a number of topics including Meaningful Use, various product features, and report writing.Provided Instructor-Led training (both virtual and onsite) for various topics.Developed instructor-led training documentation and workbooks for various training courses as well as quick references.Trained new employees in the application.Consulted with clients on Meaningful Use.

As Director of Training and Support, I managed a team that provides virtual training on EMR, Practice Management and eRx software as well as handles technical and support questions and functions as a claims clearinghouse. My team also handled system/code upgrades/implementations.My responsibilities also included design and development of user guides/quick references, training materials, departmental policies and procedures, and online learning. I am currently managing the 5010 testing project. I have also implemented a new VOIP PBX system for the company as well as organized an office move. This included finding a suitable location, coordinating phone/T1/IP address moves to provide the least amount of downtime for our online clients. We were only down from 5pm EST to 3:30am EST the following day and had users on the following morning without issues.

Design and develop online training modules using CaptivateDesign and develop instructor-led training (participant and instructor guides) on various applicationsFacilitate training for hospital employees on applications integrating workflows, policies and proceduresDesign and develop job aidsCreate test data for trainingPerform training administrative tasks such as tracking attendance, scheduling training, and organizing resources (personnel and technical)Perform needs assessments and create curriculum grids by job roleEvaluate the effectiveness of training using a variety of competency assessments (online as well as hands-on exercises)Healthcare applications include Cerner, McKesson Series, McKesson HorizonERM, eCW (eClinicalWorks)Areas trained include Clinical areas performing registration duties and HIM.The main project I am involved in currently is a roll-out of new systems to a healthcare network that includes three hospitals and various medical practices. Included in developing the training is integrating new workflows and policies. In this position I work with all levels of the organization, including directors, end users, and SMEs.

Design and develop online training modules using CaptivateThe main initiative I am involved in is designing and developing online training modules for a healthcare organization. In this position I use Captivate and Photoshop. In this position I work with full-time trainers, SMEs, and business end users to create application demonstrations, simulations, and assessments that are SCORM compliant.

Perform needs assessmentsDesign and develop training on Commercial Insurance (coverage, claims, reinsurance), Microsoft Office Suite, and a Commercial Lines Policywriting and Administration systemFacilitate one-on-one and group training sessionsEvaluate the impact of training initiatives on the organizationWrite technical tips newslettersThe main initiative I was involved in was writing training guides for a new policywriting system for all lines of business, claims, reinsurance, billing, and accounting for a Commercial Insurance company. During the project I also assisted the business analysts with identifying errors in the system. The system has encountered issues that have delayed deployment.Another initiative involved creating a Basics of Insurance course initially for the IT department. The course included basic insurance concepts, coverage details for each line of business (Ocean Marine, Offshore Energy, Professional Liability, General Liability/Umbrella, Inland Marine, Commercial Property, Commercial Auto, Surety, and Excess Workers Compensation), claims, reinsurance, and marketing. This program was so successful that I started providing it employees outside of IT.Although not a main priority, I also designed and delivered training to employees on Microsoft Excel (both basic and advanced) and Outlook.

Perform needs assessmentsDesign and develop training on whatever is required (from off-the-shelf software to customized financial applications)Facilitate one-on-one and group training sessionsEvaluate the impact of training initiatives on the organizationCreate online documentation as needed.One of the initiatives I was involved in was the roll-out of a new financial system for the agency. The vendor was in for approximately 4 months. I worked with them and the subject matter experts in customizing the system as well as documenting procedures and new workflows. Since it impacted the entire agency in different ways I organized training sessions based on individual job role and what tasks related to each job. Everyone in the agency however needed to learn time sheets and expense sheets for example but account management staff also needed to know how to do purchase orders. For the Finance/Accounting department in particular the main thrust of my work was in documenting the "back office" tasks such as monthly closing, account reconciliation, run reports, post cash, etc. These tasks were primarily documented in paper initially, then converted to online. No actual stand-up training occurred for these pieces.

Train participants in one-on-one and small group situations on a variety of software applications using Element K courseware.Customers include Consumer's Union, Columbia UniversityRequired some informal needs assessments by phone with clients prior to training.

One on one training in a variety of software applicationsGroup training in a variety of software applicationsCurriculum Development - new courses, handouts, short-cut sheets - all in support of instructor-led trainingRequired some informal needs assessments by phone with clients prior to training or at the beginning of classes.Customers include Microsoft, CNN, the New York Stock Exchange, Fitch Ratings, Deloitte, McGraw-Hill, MSNBC, Warner Music Group.

Train participants in group situations on a variety of software applications.Facilitate, design and develop training programs for professional/management development training such as Time Management, Effective Communication Skills, and Effective Inter-Personal Relationships.Deliver AMA courses in Supervisory Excellence.Create training documentation as needed.

Created websites (hand coding and Dreamweaver) for various musicians (including Chris Caffery of the Trans-Siberian Orchestra). I also managed his web marketing (MySpace, link exchanges, message boards), street team, and merchandise.

Design and develop User Guides, Job Aides and Lesson Plans for various applications for the MAC environment.Train employees in one-on-one and small group situations.

Design and develop User Guides for various applications for distribution to customers.Design and develop Leader Guides, Training Presentations, Job Aids, and Evaluations for Train-the-Trainer and Participant training programs.Facilitate Train-the-Trainer sessions.

Facilitate election judge training on new voting system in Maryland (over 1,000 trained). This incorporated using experiential learning for the systems and the policy guidelines as needed.Facilitated Train-the-Trainer sessions for the election judge training within the counties.Various Customers (Contract)Design and develop training programs for shrink-wrap software products, exiting systems, and new system implementation using industry standard ISD methodology.Facilitate training programs for shrink-wrap software products, exiting systems, and new system implementation.

Assisted in managing the implementation of a new Water Billing and Purchasing system in a local county government. My responsibilities included helping to define user requirements, usability testing, system implementation and training. I also worked with creating new workflows for the departments based on the new system. I organized the rollout training that occurred which incorporated many de-centralized locations within the county.Designed and developed paper-based and web-based system documentation, training programs for new systems, and online user guides for local and federal government organizations implementation.Designed and developed instructor led training on new web-based and PC-based systems starting with the beginning of the SDLC and design and testing of the new application. As a member of the Testing Team, provided feedback on ease of system usability and error identification.Designed and developed Leader Guides and facilitated Train-the-Trainer sessions for new system implementations.Designed and developed job aids to complement the training materials for the new systems.Facilitated training programs for new system implementation with customized content and practices based on the customer group.

Coordinated with all levels of management to conducted Needs Assessments and Task Analysis to determine training needs in various departments. Then designed and developed a training program to close those gaps. Upon completion follow-up assessments were performed to ensure that the training objectives were met.Mentored new instructors in the department.Coordinated training classes, including facility management, participant registration, classroom management, and tracking employee training corporate-wide. Managed the development of new training programs incorporating new trainers in the development process and facilitating Train-the-Trainer sessions.During new system development, developed new workflows to support the new system and incorporated these in the new training manuals.Conducted interviews with SMEs as required during the development phase. Designed and developed computer-based training for Sales training that included a pre-assessment, post-assessment, and record-keeping of results.Designed and developed instructor led training on existing internal computer systems and shrink-wrap software products with customized content and practices based on the customer group as needed.Designed and developed instructor led training on new internal computer systems starting with the beginning of the SDLC and design and testing of the new application with customized content and practices based on the customer group as needed. As a member of the Testing Team, provided feedback on ease of system usability and error identification.Designed and developed Leader Guides and facilitated Train-the-Trainer sessions for new training programs.Designed and developed job aids to complement the training materials for the new courses.Facilitated training programs for internally developed systems, shrink-wrap software with customized content and practices based on the customer group.

Taught dance to children and adults

Performed routine secretarial duties such as typing, filing, and ordering office suppliesDocumented and taught DisplayWrite IIIMaintained credit card logs and Xerox maintenance control

Created and documented spreadsheets using Lotus 123,Performed routine secretarial duties such as typing and filingPerformed bank account reconciliationsCreated journal entries and Consolidated Financial Statements

Assisted corporate account representatives and individual subscribers with claim and benefit information Performed dedicated customer service for national accounts that were in jeopardy of leavingDesigned and developed national account benefit bookletsImplemented new telephone system for department