Joy Ikeda Email & Phone Number

Atlanta, Georgia, Us

Atlanta, Georgia, Us

Partners with Go- To-Market (GTM) teams in the building and execution of strategy and building processes in Salesforce.Develops process documentation and partners with enablement to ensure teams are aligned in execution of strategy and collaborates and/or creates analytics to report on strategy impact/effectiveness.Leads in the development of forecasting and pipeline processes for Sales and Customer Success.Partners with Product and Data on new customer product offerings and processes for not only accelerating velocity but improving the customer journey.Ensures cross-team collaboration to prioritize optimization of the tech stack for maximum data visibility and reporting capabilities.Responsible for lead process management; ensuring deliverables and outcomes are understood across departments (community, product, sales, marketing, success, etc) , as well as lead assignment and attribution..Responsible for order process management and discount approval process, including management of a Revenue Operations Associate who handles the provisioning process to ensure proper billing and allocation of productPartners with Finance and Data teams to ensure proper attribution of revenue and pipeline for KPI reporting and metrics; including the alignment on data definitions, development of compliance reporting and error handling.Responsible for collaborating with product to identify areas for reducing customer friction and increasing sales velocity.

Dania Beach, Florida, Us

Leader responsible for developing and maintaining efficient processes that support and drive the sales strategy to meet annual targetsResponsible for territory assignment, quota setting, pipeline development and forecasting for the sales organization.Ensured alignment between cross- functional areas for key metric reporting across marketing, sales, finance and customer success to ensure consistency, reliability and quality of all standard reporting..Responsible for the execution of critical business processes, programs and supports change management in the Salesforce environment.Assisted in the development of Sales Incentive plans and responsible for communication, administration and territory alignments; including, transition plans as well as modeling to identify financial impact.Partnered closely with Sales and Customer Success leadership to scope analytic needs, develop processes to support upcoming sales motions.Managed and developed a small team of analysts and a data steward to support the organization's needs, improving data consistency and accuracy.

London, Gb

Lead, developed, and implemented strategy for consistent sales forecasting, including setting standards for SalesForce and development and integration of Tableau dashboards.Developed and maintained analytics and key metrics for product portfolios and partnered with Business Intelligence teams to guide the business and drive decision making; including business case development modeling for sales to revenue recognition.Served as a leader in cross-department collaboration to improve the customer experience by identifying areas for process improvement while understanding the reporting needs for the organization to streamline data collection and ensure the data is reliable for reporting accurate metrics, as well as uniformity in interpretation and understanding of the resulting analytics.Managed and maintained the lead generation workflow to ensure viable and effective leads for sales and develop the lead process standards and reporting; partnered closely with the marketing team in Pardot.. Served as the business leader for implementing territory assignments for sales crediting to the Tableau SalesDashboard, ensuring the production team translates the business requirements to the territory engine in SQL/AWS server for the data warehouse.Responsible for data integrity and process improvements between Sales, Customer Service and Marketing.

London, Gb

Creates inbound lead business rules and processes. Creates written lead tracking business rules which leadership can view 100% accountability for all inbound lead generating activities.Supports Business Development (BDA)Team. Distributes qualified inbound leads to BDA and Product focus contact lists. This would include relevant account details for maximum effectiveness.Documents Inbound Lead Narrative Data. Has sufficient experience to document and report inbound lead narrative and outcome data to determine campaign effectiveness.Inbound Lead Assessment. Understands how to interpret and do account inquiries based on contact/content of lead, to determine what type of response is needed and from which team.Lead Distribution. Must be able to distinguish content, preferred customer outcomes and distribute to the correct resources based on a competent assessment of the customer’s stated needs.Expedited Lead Distribution. Provides a response to customer’s inquiries within 24hrs that is based on expedited distribution or appropriate email response.Follow-up. Works with sales leadership to be sure that 100% of all inbound and outbound sales inquiries are followed-up and tracked through to close. Collaborates with Marketing Lead Marketing Communications Analyst and Salesforce Admin to ensure Pardot and Lead Assignment rules are working properly for lead generation; makes recommendations as appropriateEnsures that sufficient quantitative and qualitative research has been completed with Outbound Focus prospects and existing customers so that management can make informed decisions about the ROI for outbound lead generation.Understands the formulas that are used to predict maximum customer contact, and relevance to a campaign based on historical account data.Reports on inquiry activity by product, source, and source type. Delivers a monthly report showing sales results from inbound and outbound leads.

London, Gb

Built, administered, and created data model for reporting and analyzing customer experience for purposes of retention, expansion, and renewal.• Managed large data set for building customer profiles, creating predictive data model for customer success.• Ensured retention of customer base by designing and providing analysis for $7M targeted sales / account management campaigns.• Identified $250K error in order process, revenue recognition, customer product usage, and billing, making recommendations for improving process and recovering / correcting revenue.• Provided ongoing support to sales and finance departments with analytical reporting, driving critical operational decisions.• Worked collaboratively across departments and helped improve and streamline processes, ensuring data flow and quality to provide accurate, viable, and valuable business analytics.• Performed ad hoc sales analysis and reporting as needed; year-end and trend analysis by product, including revenue forecasting and impact/return on investment (ROI) of strategies implemented.

London, Gb

Managed, designed, administered sales incentive plan for multiple divisions, including forecasting, budgeting, analysis, quota development, territory management, Salesforce administration, and reporting. Created financial model, forecasting impact of commission expense based on projected sales. Certified accurate commission payments for 200+ people with annual expense of $3M+ by designing and managing commission worksheet for monthly calculations. Ensured efficient, streamlined and reliable process by designing and managing sales database for calculating and extracting sales eligible for commission, historical trend analysis, and forecasting. Managed territory assignments in Salesforce for ensuring proper setup for sales credit, account and lead assignments and the creation of opportunities.Managed user setup and alignment in Salesforce to ensure proper administrative rights and capabilities were assigned base on roles.Worked collaboratively with the sales groups and ServiceNOW to correct changes/updates to large amounts of data within Salesforce; also initiated the investigation of account assignment errors/inconsistencies for correction as needed.

London, Gb

Managed team to ensure sales translated into revenue to include administration and design of sales incentive plan, sales and revenue forecasting by product and analysis to predict overall company performance. Prepared and developed sales forecasting methodologies to communicate sales and revenue projections to predict and report actual performance and future year budgeting.Recouped $9.5M by investigating and determining cause of revenue shortfall. Performed and developed trainings for sales personnel, creating consistency and improving forecasting accuracy in SalesLogix.Designed and administered sales incentive plans, including affordability modeling, for entire sales organization of approximately 200 participants. Ensured consistency and equity among positions by collaborating with human resources to design and administer annual incentive plan metrics for non-sales employees. Assisted in the development of Sales Representative profiles as a predictive indicator on performance and used for setting annual quotas in conjunction with historical sales trends and other market factors.

London, Gb

Managed the overall childcare ares for the Mothers of Preschoolers (MOPS) program twice a month.Staffed childcare workers and lead for the program, including valdicating eligiblity and interviewingManage and scheduled childcare workers to ensure proper child to adult/worker ratios in each classroomEnsured the roster for children were appropriate for each age group/roomPerformed trainings to ensure all workers were trained in emergency procedureEnsured each room was prepared with the curricululm before each meetingCoordinated with church leadership/staff to ensure the relationship with MOPS group remained in good standing.Served as part of the overall leadership team for the MOPS program

Santa Ana, Ca, Us

Managed and developed financial models for allocating state funds to the public and private health care system.Managed and performed the documentation and calculation for the reimbursement to the LA County Hospitals by the State of California under the Indigent Care Program

Global Leadership Certificate Program

Bachelor Of Arts (Ba), Business Administration And Accounting