I’ll be collaborating with one or more of Redesign Health’s Operating Companies and Start ups, leveraging my experience in healthcare innovation (AI and Digital), strategy, product development, and startups to provide guidance on research, ideation, diligence, launch, and go-to-market strategies.

https://lnkd.in/g8xV5hFc

Surgery is a big deal, made smaller with Pip.

Built zero to one product / business in 14 weeks

Iris by OncoHealth is a digital telehealth platform that delivers personalized, oncology-specific 24×7 support to navigate the emotional challenges and physical symptoms caused by cancer and cancer treatment.

Promoted to leading product development from concept to launch for $1.9B Population Health Solutions Product suite focused on broadening our market penetration and member engagement capabilities for over 40M members. Leading a diverse portfolio of women’s health, condition and disease management, advocacy and provider engagement.

Lead new product development initiatives for $231m Advocacy product line focused on broadening market penetration and member engagement for 30M consumers. Proven track record of rapidly driving sustained business results through developing long range strategies, executing measurable short term goals, and nurturing a high performing team. Fosters creation of innovative solutions through team diversity, stakeholder alignment and strong consumer focus through human centered design.

Joy is responsible for leading overall business performance, product catalog, long range planning, corporate operating model and strategy for the Population Health business. Population Health is a $1B + division of UnitedHealth Group, focused on reducing the cost of care and improving quality outcomes for +40M consumers. Distinct health services products include Advocacy, Care Managment, and Women Health.

Joy led a team of 150+ employees that supported strategic and product initiatives for a $67B+ health management product business (OptumHealth) and executed against a $100M+ capital product portfolio. Manage a portfolio of 150+ programs/projects and an annual resource budget of $35M+—Vanguard for the enterprise on Agile Development

Accountable for the end-to-end implementation of large-scale strategic initiatives spanning all business segments in the commercial operations arena including: fully insured small business customers, key accounts, public sector and large self-funded employer groups.Select Engagements- Oversaw of market entry strategy, policies/procedures and implementation of multiple HealthcareReform Provisions for all Commercial business segments within UnitedHealth Group (10+Businesses). Includes 250,000 Employer Groups and 24 million members.- Actively engaged in trade associations, advocacy and lobbying efforts with the Health and HumanServices and the Department of Labor concerning the Patient Protection and Affordability Act.- Made purchasing decisions, negotiated third party vendors including Print Vendors and Technology Implementations (Budget: $20 M in Operating Expense and $15M Capital).- Defined ‘Go Green’ strategy and business plan for division. Efforts resulted in a reduction of Postage and Print operating costs by 40% or $1.5M YOY.- Improved the speed to market of product offerings from 110 days to 10 days through automation of manual processes.- Utilized Six Sigma Methodology to successfully implement efforts to reduce Claim Dollar Accuracy Ratio for the Benefit Configurations teams from an error rate of 0.16% to 0.03% (against a goal of 0.12%).

Held high profile roles leading WellCare's high growth stage and litigation efforts.Highlights-Appointed by the CEO to lead the ongoing healthcare litigation efforts and corrective action plans with state and federal governments to address compliance issues in the state of Florida.-Led market entry strategy (including review of programmatic/regulatory environment), analysis of competitive landscape, and generation of corporate responses to state requirements such as: Requests for Proposal (RFPs/RFIs), Medicaid/DOI licensing applications, and overall market entry and product prerequisites -Managed nine Medicare/Medicaid new product builds. Resulted in $210M in revenue

- Re-engineered Wellcare’s Medicare Sales business processes with a projected ROI of $40 millionover five years. The operational deliverable was point of sale enrollment, tracking of prospects andleads throughout the sales life cycle, and the ability to monitor campaign and improve retention.- Assisted in the development of a strategic approach to market entry (including review ofprogrammatic/regulatory environment), analysis of competitive landscape, and generation ofcorporate responses to state requirements such as: Requests for Proposal (RFPs/RFIs), Medicaid/DOI licensing applications, and overall market entry and product prerequisites.- Managed nine Medicare/Medicaid new market builds including orchestrating corporate workactivities, budgets and resources, creating and staffing a new office, and acting as liaison for stategovernmental agencies. The work resulted in $210 million in revenue.- Cultivated new relationships and partnership opportunities with State governmental agencies.- Interacted extensively with the top echelon of corporate management and government partners todrive business results.

Managed a wide array of strategic and product engagements (both domestically and internationally) for clients in the following industries: Telecommunications, Consumer Electronics, Software and Government Agencies.Select Engagements-Won and delivered a customer service product vision enabling an international software company’s to effectively support their projected 60% growth in annual revenue. Worked directly with the lead client contact (C-level executive).- Conducted market visits, interviewed experts in North America, Europe and Asia, andanalyzed performance data to diagnose causes of division underperformance and makerecommendations to enhance effectiveness.- Built dynamic month-level three-year business plan detailing cost and revenue implications.- Sized and segmented potential audience for online strategy and assessed strategicimplications and market characteristics.- Identified opportunities to reduce cost and proposed specific changes to address them.- Delivered first phase of product, securing over $700,000 in funding from the client.- Performed a strategic assessment to determine the scalability of a large foreign telecommunication company end-to-end products to support the exponential demand in consumer bandwidth and mobile devices.- Created strategy based on competitive benchmarking, customer research and analysis ofeconomics of business unit.- Led client team for an international electronic company in the integration of multiple acquisitionsinto a global Financial, Billing and Contracting process.