Joy Simmons Email & Phone Number

Honolulu, Hawaii, United States

Honolulu, Hawaii, United States

• Led and embraced a diverse team of 35 between Delta and Compass
• Increased Overall Customer Satisfaction scores by 6% in one year,
• Piloted the team to the #1 Sky Club in the West Region for 2022 (Based on Sky Clubs opened for the entire 2022 year)
• Implemented multiple activations exclusive to HNL to create experiences for our guests.
• Motivated and inspired ambassadors to uphold the Delta safety and service standards
• Strong ability to analyze survey data, draw conclusions and implement change

Honolulu, Hawaii, United States

• Responsible for checking in all passengers thoroughly, friendly, efficient and with a smile
• Utilizes the Deltaterm computer system and provides accurate information to the customer
• Guiding customers through the ticketing and reservations process at the airport
• Directing them to their gate and helping to ensure their bags meet them when they arrive
• Enhance all aspects of the customer’s travel experience
• Practicing safety-conscious behaviors in all operational processes and procedures

• Engaged with and provided top-tier customer service through social media platforms. Working with a broad scope of support, including but not limited to Gen Care, Tech Care, Prepaid, and Financial Care
• Created and amplified customer retention and long-term relationships by providing an excellent customer experience
• Promoted the T-Mobile brand in various social media campaigns. ie. Super Bowl and T-Mobile Tuesdays
• Consistently exceeds departmental goals and business objectives. Top 50% of T-Force
• Maintained an NPS of 60 or higher for 80% of the calendar year
• Won the #ShoutOutsForDays award by having my name mentioned the most in customer surveys in 2019

Master Of Science - Ms, Digital Communication And Media/Multimedia

Bachelor'S Degree, Communications