Joy Leick Email & Phone Number

San Francisco, California, Us

San Francisco, California, Us

The Technical Account Management team within Accountant Care manages an assigned book of Accounting Firms, serving as product experts, providing trusted service and valued insights for our Gold Tier Accounting Firms. - Serve as a single point of contact for all support inquiries, enhancing their user experience and serving as a subject matter expert for Gusto’s core products. - Guide accountants through our newest product features, provide proactive customer education and support, partner cross-functionally, move quickly to strategize and creatively solve problems, act as their advocate internally to influence our product decisions and roadmap, and holistically support the accountant/Gusto partnership. - Address and solve real problems and deliver an exceptional customer experience to some of our most valued partners to build trust and loyalty to Gusto for the firm's book of business.

San Francisco, California, Us

- Member of Pilot Team of 3 advocates for Technical Account Manager Pilot from December 2022 to September of 2023- Build trust with VIP Accountants that have more than 50 clients on the platform in order to serve them at a rapid pace compared to the mainstream support lines.- Assist employers in understanding benefits offerings and act as a liaison between employer, broker, and carrier.- Troubleshoot errors within Benefits, Payroll, Taxes and Compliance.- Manage internal communications between Sales Team and VIP Support Team in order to triage escalated benefit requests to help find resolution - often related to access to care inquiries.- Provide compliance information regarding Worker’s Compensation, risk class codes, and state disability leave payment requirements.- Host weekly question and answer sessions with internal VIP Support Advocates to educate and train on payroll and benefit case reasons that advocates do not feel fully confident with yet.

San Francisco, California, Us

- Manage HRIS benefits administration system, handling employee enrollment, document requests, and resolving issues with payroll and benefit inquiries. - Educate employees on how to complete open enrollment, how to submit a QLE and what happens after they are dismissed from a company (COBRA, Federal/State Continuation, CalCobra).- Mentor new hires at Gusto via reverse shadowing, proactive shadowing, hosting office hours and scheduling one-on-one training sessions.- Actively participate in Gusto Culture Team as an event manager in order to maintain a culture that people want to be a part of. Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto has offices in Denver, San Francisco, and New York serve more than 100,000 businesses nationwide.

Golden, Colorado, Us

Managed Fitness Center in DaVita World Headquarters in downtown Denver home to Slack and DaVita employees. Partnered with Hines Property Management to maintain fitness center operations.- Hired and managed onboarding and development of fitness center staff.- Weekly 1:1 meetings to set goals with employees.- Managed company’s largest facility operations budget, contractor scheduling and vendor communications.

Golden, Colorado, Us

- Coached Fitness Classes for 10-15 members per class online during COVID.- Designed and implemented fitness competitions and employee wellness programs.- Supported members in their weekly goal setting sessions.

- Facilitated signups, development and implementation of Nutritional Lifestyle Coaching Program.- Communicated with and trained members during onboarding. - Represented the values of CrossFit Omaha to new, current, and potential members.

Omaha, Ne, Us

- Created annual event planning for member engagement (social, educational, functional events).- Developed and facilitated new hire and intern training. - Led weekly all staff and 1:1 meetings.- Developed and implemented 8 Week Group Nutrition Coaching Program.- Collaboratively developed and implemented 12 Week Individual Group Nutrition Program.

Omaha, Nebraska, Us

- Coordinated and scheduled hotel rooms, airline tickets, and bus/van rentals for every road game.- Managed home game set-up (official game film, locker room film session, stats.)- Set up/tear down of all practice equipment - Scheduled all team reservations (meals, social events, autograph sessions, etc.)- Implemented alumni weekend events

Bachelor'S Degree, Physical Education - Emphasis In Exercise Science

Business Analytics And Strategic Communication

Education record