- Supported Allstate Life & Retirement (ALR) Senior Leadership in execution of corporate strategy & key strategic initiatives: project managed distribution sales GTM rollouts, created key performance indicator reports for C-level executives- Partnered with Human Resources and Corporate Relations to lead employee development initiatives for Allstate Life & Retirement's 2,500+ employees: ALR Advisory Board, Mentoring Program, Knowledge Sharing Sessions, Newsletter and Online Community

Six month special assignment supporting the Distribution Strategy and Program Development organization- Created change management strategy with key stakeholders across enterprise teams for launch of nationwide agency program, resulting in average 40% increase in agent capacity - Built business growth strategies with 8 Allstate agents and introduced lean management tools (visual performance management, daily huddles, etc.) leading to an average increase in quote volume by 35% over 12 weeks- Educated and engaged agency owners on leading through change and technology resources and tools necessary for successful program implementation (Avaya hard and soft phone software)

The Allstate Leadership Development Program (LDP) was designed to build versatile, holistic leaders by providing cross-functional experiences through three rotations across the organization. Each rotation lasted one year and aligned to a specific business area. The program was highly competitive with an admittance rate of less than 3%.

Third and final rotation as a part of Allstate's Leadership Development Program- Provided internal advisory consulting services to clients across the enterprise. Interviewed experts, evaluated processes, analyzed data and proposed solutions that led to increase in productivity, efficiency and effectiveness metrics- Designed and implemented customized lean management tools enterprise-wide. Trained over 450 employees and 35 leaders on lean management methodology, concepts, and tools- Led workshops on problem identification, solving and executing sustainable solutions- Influenced levels of leadership on the need for change and how CI is advantageous to the organization- Partner one-on-one with leaders to provide coaching and daily feedback related to CI methodology - Leverage external lean Six Sigma research to practice and apply them, as appropriate, to internal projects

Second rotation as a part of Allstate's Leadership Development Program- Managed 18 tenured auto policy specialists, improved team average handle time by 20% and customer service scores by 12% - Analyzed data to identify customer authentication systems error. Spearheaded cross-functional solution design that impacted Allstate’s entire agency force and significantly mitigated compliance risk - Developed and analyzed 25 process maps, concluding the policy and billing investigations process required inefficient hand-offs and rework, which led to organizational redesign, cost-savings and reduction of process cycle time - Lead the team’s root cause problem solving process which provided solutions that fostered innovation- Mentored representatives across the site on BDI interviewing techniques and resume building - Lived in Continuous Improvement lean management system: floor walks, sit-alongs, coaching, huddles

First rotation as a part of Allstate's Leadership Development Program - Built expense analysis reports comparing forecasts vs actuals to optimize allocation of funds for marketing’s $750M+ budget- Point of contact analyst for 35+ budget managers on invoice, QuickBase and coding inquiries - Managed and ensured quality of Marketing’s online expense and measurement database, QuickBase- Generated ad hoc support for expense planning by developing reports and providing analysis - Supported quarterly SOX Compliance with investigating accrual and invoice verification documentation

- Communicated need and raised $5,000+ from sponsors on behalf of the UIUC chapter- Networked with various corporate recruiters to organize speaking events for members- Planed and executed professional programming between 50+ members and corporate partners

- Created proactive promotional schedules for events utilizing various communication channels- Communicated and maintained brand consistency with the four global campuses - Assisted in managing the internal communication channels that reach the 26,000 regular attenders

- Engaged in conversation and built rapport with alumni, raised over $7,500 on behalf of the University and University scholarship programs- Communicated the importance of current student need to alumni and friends of the University- Evaluated and record alumni and friends of the University’s demographics data

- Gained Certificate of Completion of AXA Advisors Financial Planning Program- Participated in workshops covering Insurance, Investment, Retirement and Estate Planning- Attended weekly district meetings shadowing risk evaluation and financial advising

- Aided in translating and formatting the corporate website from English to Mandarin Chinese- Prepared literature and trade show material for advertising and marketing use by thousands of industry professionals