-Leadership: Managed the paralegals, assistants, and other admin staff. Reported directly to the firm president and the board of directors.-Team building: Fostered a positive work environment by checking in with every employee daily face to face. Made it a priority to know their struggles and success at work, and what is important to them outside of work. Set goals with each employee and gave positive and constructive feedback often. Conducted yearly reviews to celebrate successes and to focus on the employee’s growth. The retention of good employees is key to having long-term success.-Accounting: Responsible for the financials, trust transfers, and cutting checks. Trained and oversaw the bookkeeper who managed accounts receivable, accounts payable, and billing.-HR responsibilities: Responsible for hiring, discipline, termination, medical insurance, 401k, payroll, and all duties that fall under the HR umbrella.-IT coordinator: Facilitated the purchase and installation of all hardware and software for the company. Resident expert in Caret and NetDocs, the two applications used by the firm for client management, file management, and accounting. Oversaw rehaul of company website. Oversaw update of phone system.-Physical Facilities: Responsible for office equipment and furniture. Reduced mail and shipping costs by purchasing better equipment and contract. Negotiated a new contract with a local copy machine company to save money. Most recently, orchestrated a refresh for our suite.-Business Entity Change: Orchestrated a transition from an LLC to a PLLC. This seamless change went unnoticed by our clients, vendors, and employees, but will mean greater profit in reduced costs.

Billing- Create, generate, and track approximately 500 client bills each month. Restructured process, as a result, the company is now 30% more profitable. Accounts Payable- Implemented new processes, including paying bills three times each month. The company avoids paying late fees and all bills are paid on time. Accounts Receivable- We have various clients from individual people to large corporations. I handle all incoming payments. If any client has a billing question, they call and talk to me, and I resolve the question or issue.Credit Card Reconciliation- With eleven attorneys and various managers working for both companies, we have several credit cards. I have created a new process to track every expenditure. As our company continues to grow, and so many of our expenses are handled via credit cards, it has become critical that each expense is properly allocated and correctly reflected on monthly financials.

Greet clients and have them fill out new client forms when needed. Answer phones and transfer calls. Manage the conference rooms, keep front lobby and conference rooms cleaned after use. Create client files and other data entry as needed in client files.

I worked at the scout store at the main Trapper Trails office. Responsible for helping customers, inventory, and bookkeeping.