Joy Chan Email & Phone Number

Sydney, New South Wales, Australia

Flagship Store Opening:Part of the core team that led the successful opening of flagship CASETiFY STUDiOs in Australia, located in Sydney (NSW) and Melbourne (VIC).Collaborated with multiple vendors and parties during the store fit-out period to ensure the two-month project timeline was maintained and delivered within budget.Operational Excellence:Implemented standard operating procedures (SOPs) across the business to streamline operations and enhance efficiency.Built and managed a strong team of brand ambassadors and production operators to oversee store operations.Training and Development:Provided comprehensive training to the team to meet the 30-minute SLA for personalised, made-to-order phone case customisation process.Nurtured a high-performing team with consistent performance above company benchmarks in sales achievements.Inventory Management:Optimised inventory and storage systems to support the front-of-house team in the sales process, ensuring smooth and efficient operations.

Sydney, New South Wales, Australia

Manage a $16MIL portfolio of stores (both FO and OO) across 3 states (NSW, QLD, WA).Opened 2 new stores in NSW (MINISO Auburn Central, MINISO Warringah Mall). Reigned and nurtured a team of 200 employees and maintained high team synergies across individual and store KPIs.Built strong rapport across various centre managements including Scentre Group, Vicinity Centres, MIRVAC, AMP Capital, Blackstone Group, and more.

Parramatta, New South Wales, Australia

Oversee financial aspects of the business including wages, overall profit and loss, stationery budgets, banking, inventory and loss prevention.Surpassed the budget +3% in FY2018/19 to close at $1.34MIL with a constant MAT of $1MIL. Successfully and consistently achieved amazing stocktake results with the latest at 0.22% for shrinkage management. Initiated compulsory guidelines for the team for inventory and loss prevention. Manage weekly store budgets against a highly capable team with consistent productivity numbers at $200/ph.Confidently manage the budget for wages (both by hours and by dollars) so the overheads were in line with the store’s overall contribution and GP.Take the lead for weekly in-store visual merchandising according to guideline from HQ. Apply window banners and promotional updates according to seasonal change and tailored to local market preferences. Ensure all store administration (stationery, banking, centre management issues and marketing) are executed promptly. Oversee team motivation, weekly performance catch ups with reference to week-to-date and year-to-date reports. Conduct annual performance planning and review for junior managers and teammates.

Malaysia

Consistent monthly sales achievement of $1MIL SGD. Manage overall business operations and implementation of payment gateways. Strategize annual marketing plans and direction. Maintained all social media accounts (Facebook, Twitter, Instagram, Blog).

Provided back-end marketing support to front-end initiatives. Worked closely with IT and hand-in-hand with a Digital Specialist on website management and ads.

Oversaw margins of inventory and localized prices of products available for sale. Introduced segmented marketing strategies to the customer base as part of customer retention management.

Prepared monthly sales commission reports for HR and daily sales reports for Finance. Point of contact for new gym location and assisted in the setup of back-end filing and support. Managed incoming bank disputes and familiarized with legal aspects of all contracts issued.

Bachelor Of Business Administration (Bba), Double Major: International Business & Finance

South Australian Matriculation, Law, Accounting, Ter 73.90

Pmr & Spm Certificate, Sub-Science - Engineering Technology

Activities and Societies: Engineering and Technology club, Basketball Club

Upsr Certificate

Activities and Societies: School prefect, School's Running Team.