Project Manager Ii
• Led and facilitated meetings to engage a teams of cross-functional operational managers and subject matter experts (SME) and encouraged multifaceted consideration of (1) the customer experience, (2) operations and (3) financial impacts to develop actionable plans that address risks, operational concerns, meet strategic objectives and increase confidence in operational awareness. • Facilitated cross-collaboration alignment of operational managers gaining an in-depth understanding the timing, details and impacts of upcoming program changes resulting in increased engagement and confidence from senior leadership.• Facilitated SMEs through the process of understanding how system changes would impact existing or create new processes, documented processes and created vehicles to communication changes.• Prepared the business for the transition to operations with no prior knowledge of the business through a process of leveraging the collective knowledge and experience of others.• Incorporated Journey Mapping and Market Research to ensure the customer experience was fully understood and represented.
