Director - Sales & Community Engagement Strategic Planning & Operations
Current
2021 - Present
~5 yrs 6 mos
AeroLeads people directory · profile
Joy Lopez, Mba Email & Phone Number
Director @ Healthfirst | MBA, Customer Strategy & Operations Leader
at
Healthfirst
1 work email found
@healthfirst.org
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Director @ Healthfirst | MBA, Customer Strategy & Operations Leader
Location
New York, United States
Who is Joy Lopez, Mba? Overview
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Quick answer
Joy Lopez, Mba is listed as Director @ Healthfirst | MBA, Customer Strategy & Operations Leader at Healthfirst, based in New York, United States. AeroLeads shows a work email signal at healthfirst.org and a matched LinkedIn profile for Joy Lopez, Mba.
Joy Lopez, Mba previously worked as Director - Sales & Community Engagement Strategic Planning & Operations at Healthfirst and Director - Retail Channel Strategy & Operations at Healthfirst. Joy Lopez, Mba holds Mba, Business Strategy from Fordham Gabelli School Of Business.
Company email context
Email format at Healthfirst
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*@healthfirst.org
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Profile bio
About Joy Lopez, Mba
As the Director of Sales and Community Engagement Strategy at Healthfirst, I lead the strategic planning, execution, and measurement/reporting of retail and community engagement initiatives across the organization. I have robust experience in product, marketing, sales, operations, and process improvement in various industries, including healthcare, airline, retail, and consulting. My passion is about solving complex business problems, driving innovation, and building organizational capabilities and high-performing teams in dynamic environments. I have a proven track record of delivering measurable results and value for the customers, partners, and stakeholders. Some of my achievements include developing and implementing a retail channel strategy that increased member acquisition and retention, optimizing processes to improve efficiency and performance, establishing partnerships and alliances, and planning and executing programs and events to enhance brand awareness and loyalty.I hold an MBA from Fordham Gabelli School of Business and continue to pursue professional growth opportunities, including the most recent TRAILBLAZER ASCENT: NAVIGATOR certification from Harvard Business Corporate Learning.
Listed skills include Crm, Cross Functional Team Leadership, Management, Strategy, and 40 others.
Current workplace
Joy Lopez, Mba's current company
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7 roles · 32 years
Joy Lopez, Mba work experience
A career timeline built from the work history available for this profile.
Director - Retail Channel Strategy & Operations
2018 - 2021
~3 yrs
Sr. Manager - Retail Strategy
2015 - 2018
~3 yrs
Manager - Customer Operations & Retail Management
Affinity Health
Customer channel (retail and call center) strategy, implementation, and measurement.
Oct 2014 - Aug 2015
Sr Consultant - Marketing & Sales Effectiveness
Development, alignment, and implementation of marketing & sales strategic initiatives (and day-today execution/management of operations/M&S projects) to drive performance, analysis/measurement of outcome, and decision-making.
Nov 2012 - Jul 2014
Consultant/Engagement Manager - Customer Strategy & Growth Advisory/Marketing & Sales Effectiveness
Provided advice and consulting services focused on helping client organizations across industries achieve growth – through assessment and management of opportunities and risks, and design of strategy and solutions in order to enhance brand, transform customer experience, grow and retain customers, and increase operational efficiencies in processes and delivery of products/services. Produced industry/market research and analysis, content and proposals (RFPs), marketing materials and client deliverables.
Jan 2011 - Dec 2012
Assistant Vice President - Customer Loyalty & Product/Program Strategy & Operations
Led two departments with over 40 managers/staff, in developing and delivering innovation and customer initiatives through various marketing products and programs.Customer Loyalty/Frequent Flyer Programs and Inflight Products• Led the development and operations of a complex airline rewards program with responsibility over membership goals, program mileage accrual/redemption structure and benefits and offering including airline partnerships/alliances; partnered with Marketing and advertising agencies in development and execution of integrated marketing communications and campaigns to support branding, and drive customer acquisition/retention. • Led development of in-flight products and provided oversight of aviation vendors for in-flight seating, meals, shopping and entertainment programming (reading materials, inflight audio/video programming, flight safety videos), and other amenities customized to specific markets.Customer Experience • Led customer journey strategy and integration of customer touch-points (digital channels, service center call center, airport check-in, airport lounges, and inflight), customer experience and operational effectiveness.Prior positions held: Manager-Branding & Communications (Advertising, Promotions & Events)Analyst-Market Planning & Business Development
1995 - 2004
~9 yrs
2 education records
Joy Lopez, Mba education
Mba, Business Strategy
Fordham Gabelli School Of Business
Bs, Business Administration, Marketing
University Of The Philippines
FAQ
Frequently asked questions about Joy Lopez, Mba
Quick answers generated from the profile data available on this page.
What company does Joy Lopez, Mba work for?
Joy Lopez, Mba works for Healthfirst.
What is Joy Lopez, Mba's role at Healthfirst?
Joy Lopez, Mba is listed as Director @ Healthfirst | MBA, Customer Strategy & Operations Leader at Healthfirst.
What is Joy Lopez, Mba's email address?
AeroLeads has found 1 work email signal at @healthfirst.org for Joy Lopez, Mba at Healthfirst.
Where is Joy Lopez, Mba based?
Joy Lopez, Mba is based in New York, United States while working with Healthfirst.
What companies has Joy Lopez, Mba worked for?
Joy Lopez, Mba has worked for Healthfirst, Affinity Health, Pwc, Kpmg, and Philippine Airlines.
How can I contact Joy Lopez, Mba?
You can use AeroLeads to view verified contact signals for Joy Lopez, Mba at Healthfirst, including work email, phone, and LinkedIn data when available.
What schools did Joy Lopez, Mba attend?
Joy Lopez, Mba holds Mba, Business Strategy from Fordham Gabelli School Of Business.
What skills is Joy Lopez, Mba known for?
Joy Lopez, Mba is listed with skills including Crm, Cross Functional Team Leadership, Management, Strategy, Leadership, Process Improvement, Marketing Strategy, and Market Research.
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