Joy Marshall Email and Phone Number
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Over the past 15+ years, I have acquired extensive experience in leading complex, multimillion-dollar projects to build robust operational infrastructure and performance-driven cultures at government agencies such as the Department of Employment Services (DOES) and corporate leaders such as Georgia Pacific and Westin Engineering. This experience – coupled with my business analysis and relationship management expertise – has enabled me to proactively identify operational gaps and collaborate with internal and external stakeholders to introduce unique business process solutions that enhance user experience, deliver double-digit cost reductions, and improve transparency in client communications. A few of my achievements include:★Developing the first strategic plan for the City of South Fulton by collaborating with elected officials, department heads, staff, and consultants to outline the vision, core values, and strategic goals for the City.★ Creating the City of South Fulton’s first Citizen Response Center (CRC) to responding to and direct calls for all City departments, with 25 live representatives providing 24/7 phone support.★Achieving an 80% reduction in customer service case backlog at the Department of Employment Services (DOES) by leading process improvement teams for the Intranet Quorum (IQ) customer service platform.★Heading plan to re-launch the American Job Center HQ at DOES, including technology enhancements to deploy a ticketing system (Qmatic) to reduce customer wait times and support customers with disabilities. I am a collaborative, cross-functional leader and effective communicator who builds high-performing project teams while cultivating robust internal/external stakeholder relationships to align project strategy and deliverables with business goals. Sincerely, Joy A. Marshall
City Of Atlanta
View- Website:
- atlantaga.gov
- Employees:
- 5117
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City Of AtlantaAtlanta, Ga, Us
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Managing ConsultantShiiift | Administrative Management & Consulting 2008 - PresentAtlanta, UsKEY DUTIES★ Oversee data quality practices to support marketing segmentation strategy planning and program development, resulting in successful outcomes and company sales. ★ Produce organizational bylaws for best legal, compliance, and governmental practices and protection of EEO initiatives for all employees.★ Facilitate the development of the employee handbook content, employee and organizational expectations, and training program initiatives on behalf of the agency.★ Create training materials and enabled learning for clients to assist in tracking and managing operational performance utilizing diverse methods, such as Brown Bag Sessions, Online Webinars, Classroom Training, and Online Interactive Help Sites.★ Work with a broad range of clients/partners, including LeaderGov, Quality Executive Partners, Inc., Centers for Disease Control and Prevention, Advanced Systems Design, Saleem & Company, BTG, jetMobil Enterprises, Holt Financial Group, Intellectual-N-Aire, j Alan Mars Publishing, and Chess and Community. -
Programs And Performance AdministratorCity Of South Fulton Georgia Jul 2018 - Oct 2021Atlanta, Georgia, UsKEY DUTIES★ Directs the Office of Programs and Performance for a newly chartered City and coordinates Customer Service, Open Records, and Geographic Information Systems departments.★ Identifies organizational business challenges and opportunities to formulate solutions, scope statements, corrective business processes, and statistical performance specifications.★ Collaborates in the development of program goals and objectives, providing consultative feedback to executive members, staff, and stakeholders for best capital investment behaviors and strategic funnels.★ Evaluates, align, and standardizes the needs of stakeholder values along with City initiative while defining business metrics and prioritizing internal and external key performance indicators (KPIs) for dashboard reporting.★ Produces an annual report for the City Manager, Mayor, and Council relating to Citywide and program performance while examining case/value propositions, identifying data gaps, and evaluating departments' best qualitative practices.★ Launched the City's first phase of government transparency (OpenGov) as a part of the Citywide Transparency initiative and created a Citywide Dashboard − a visual snapshot of departmental service delivery month-over-month to date.★ Deployed the City’s first enterprise customer service initiative to deliver enhanced customer care for external and internal customers. -
Program AnalystD.C. Department Of Employment Services Mar 2017 - Jul 2018Washington, District Of Columbia, UsKEY DUTIES★ Devised and executed best processes and reporting functions for risk management, stakeholder engagement, human resource management, and change management to boost program portfolio efficiency and effectiveness. ★ Streamlined best data quality practices for KPI dashboard metrics for multiple agency reports, including the Annual Report, Customer Service Report, Training and Professional Development, and the Leadership on Location Report.★ Developed and executed best practices, processes, and reporting functions - covering areas in risk management, stakeholder engagement, human resource management, and change management to achieve a higher program portfolio efficiency at DOES. ★ Planned and introduced outreach forums such as Community Conversations to cultivate partnerships with residents, businesses, local governments, and community leaders to address issues critical to all agencies and District of Columbia stakeholders. ★ Established network partnerships beneath the oversight of the Committee on Labor and Workforce Development for public hearings focused on performance, budget, and special programming.★ Served as the key member of the US DOL audit preparation team that assisted in eliminating the agency's long-standing `high risk' designation.★ Supervised teams of two in design, development, implementation, and maintenance of the new intranet site for the Agency with over 700 employees.★ Functioned as a key point of contact for inter-agency coordination, ensuring the launch of the nation's first and only infrastructure-focused service center, The DC Infrastructure Academy. -
Consulting AssociateQuality Executive Partners, Inc. (Qxp) Jul 2014 - Mar 2018Atlanta, Ga, UsAt Quality Executive Partners (QxP), our mission is to bring bold revolution to quality consulting. We are fueled by the passion for doing what is right and being the much needed disruptive innovation! There may be nothing revolutionary about passion, but we turn that passion into real value, built on integrity and long-term client partnerships. And, in our industry, that is revolutionary. The QxP team is comprised of executives with extensive track records delivering successful outcomes in situations of intense regulatory scrutiny. Our executives have substantial experience interacting and negotiating with FDA and other global regulatory agencies. We take a pragmatic, strategic view of internal processes, quality system development, and implementation of key matters. Our approach is to “do and teach.” We assist our clients in developing Quality and Compliance organizations and leaders, all while getting real work done. -
Manufacturing AdministratorGeorgia-Pacific Llc Oct 2012 - Jun 2014Atlanta, Ga, UsKEY DUTIES★ Directed the Office of the Vice President of Manufacturing, which included 34 facilities, five regional managers, and four capability leaders.★ Coordinated RCA reporting process, administered KPI reports and tracking, site shutdown day’s outage, and other capital projects.★ Organized and facilitated quarterly meetings for 65 team leaders within a $100K budget and managed Onboarding/Space Planning (HR), new hires, transfers, and other office moves. -
Project Administrator/Executive Assistant To Vp - East RegionWestin Engineering, Inc Dec 2008 - Aug 2012Charlotte, North Carolina, UsKEY DUTIES★ Headed a team of 20 inclusive of 16 project managers/two administrators, and supervised the East Region’s HR Administration, including new employee orientation, termination, benefits administration, Resource Allocation, and Resource Leveling.★ Oversaw the accounts payable and receivable functions while directing East Region’s Pre-Billing Control Logs, Audit project financial reports, and Time and Expense Report auditing and processing. -
Executive Assistant To Sourcing Vps And Directors/Special Projects CoordinatorHd Supply/The Home Depot Dec 2006 - Dec 2008KEY DUTIES★ Delivered support to Operations, Finance, EHS, and Real Estate Departments and back-up support for CEO and VP Executive Administrative Assistants.★ Planned two annual supplier conferences and an annual leadership conference and supported the merchandising team in the administrative management of the merchandising process for both private label and branded products.★ Assisted the sourcing managers with all facets of the sourcing and product development process, including communication with suppliers, reviewing seasonal costing information, and tracking photo samples from manufacturers.
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Executive Assistant To Svp Of Development/Event CoordinatorCousins Properties Incorporated Dec 2005 - Sep 2006Atlanta, Georgia, UsKEY DUTIES★ Supported the executive administrative team with planning and preparation of Quarterly Board meetings and Annual Shareholders meeting.★ Designed an Administrative Support Manual as a quick reference for the Executive Administrative team/new hires while aiding the Executive Administrative team with the creation/implementation of the Quarterly Administrative “Lunch and Learn” series.★ Formulated and maintained an electronic filing system specifically for the CEO and worked closely with the Human Resources Department to organize the annual company day event while maintaining online registration of 300+ employees for the event.
Joy Marshall Skills
Joy Marshall Education Details
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Harvard Extension SchoolInfluence And Persuasion In Leadership -
Georgetown University School Of Continuing StudiesApproaches To Successful Public Speaking
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New Horizons Computer Learning Centers - EnglewoodSharepoint Site Collection And Site Administration
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Pm PerfectProject Management
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IcsAccounting
Frequently Asked Questions about Joy Marshall
What company does Joy Marshall work for?
Joy Marshall works for City Of Atlanta
What is Joy Marshall's role at the current company?
Joy Marshall's current role is Program administrator and organizational change specialist leading strategic initiatives to deliver enterprise transformation for private and public sector organizations.
What is Joy Marshall's email address?
Joy Marshall's email address is jo****@****ail.com
What is Joy Marshall's direct phone number?
Joy Marshall's direct phone number is +177024*****
What schools did Joy Marshall attend?
Joy Marshall attended Harvard Extension School, Georgetown University School Of Continuing Studies, New Horizons Computer Learning Centers - Englewood, Pm Perfect, Ics.
What are some of Joy Marshall's interests?
Joy Marshall has interest in Civil Rights And Social Action, Poverty Alleviation, Science And Technology, Human Rights, Arts And Culture, Health.
What skills is Joy Marshall known for?
Joy Marshall has skills like Management, Leadership, Process Improvement, Budgets, Human Resources, Project Management, Event Planning, Social Media, Business Process Improvement, Project Planning, Microsoft Office, Customer Service.
Who are Joy Marshall's colleagues?
Joy Marshall's colleagues are Charles Brown Ii, Adrienne Wright Cprp, Cfea, Basumathi Nandula, Shylika Glickman, Cleveland Pickett, Clair Muller, Brittney George.
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