Joy Mashi Email & Phone Number

India

Senior Account Manager - Cyber Education | Quick Heal TechnologiesAs a Senior Account Manager at Quick Heal Technologies, I specialize in driving growth and enhancing client relationships within the cybersecurity education sector. With a strong background in managing complex accounts , I am dedicated to delivering exceptional value and innovative solutions to our clients. My role involves strategizing and implementing educational programs that empower organizations to better protect… Show more Senior Account Manager - Cyber Education | Quick Heal TechnologiesAs a Senior Account Manager at Quick Heal Technologies, I specialize in driving growth and enhancing client relationships within the cybersecurity education sector. With a strong background in managing complex accounts , I am dedicated to delivering exceptional value and innovative solutions to our clients. My role involves strategizing and implementing educational programs that empower organizations to better protect their digital assets and stay ahead of emerging threats.My expertise in account management, combined with a passion for cybersecurity education, enables me to provide tailored solutions that address the unique challenges of each client. I thrive on building lasting partnerships and ensuring that our clients receive the highest level of service and support. Show less

New Delhi, Delhi, India

D Succeed Learners is an IT training company based in Delhi, India. It was founded in 2022 by Kunal Goyal and Reema Goyal. The company offers a variety of IT certification courses, including Microsoft, Oracle, and AWS. It also offers training on the latest cutting-edge technologies, such as cloud computing and artificial intelligence. The company's mission is to help professionals achieve their career goals by providing them with the skills and knowledge they need to succeed in the IT industry.… Show more D Succeed Learners is an IT training company based in Delhi, India. It was founded in 2022 by Kunal Goyal and Reema Goyal. The company offers a variety of IT certification courses, including Microsoft, Oracle, and AWS. It also offers training on the latest cutting-edge technologies, such as cloud computing and artificial intelligence. The company's mission is to help professionals achieve their career goals by providing them with the skills and knowledge they need to succeed in the IT industry. D Succeed Learners offers a variety of training options, including online courses, classroom training, and live webinars Show less

Gurugram, Haryana, India

Gurgaon, Haryana, India

I hold an experience in sales & service .

Delhi, India

Monitoring of voice calls to check process adherence- Effectively working on escalations and complaints to reduce the number.- Handling supervisory escalation and providing resolution within defined TAT- Providing individual feedback to agents about the process and soft skills and providing an action plan accordingly.- Conducting sessions for bottom performers and for other Quality Coach.- Maintains daily performance sheets for the QC and Agents.- Organize quality… Show more Monitoring of voice calls to check process adherence- Effectively working on escalations and complaints to reduce the number.- Handling supervisory escalation and providing resolution within defined TAT- Providing individual feedback to agents about the process and soft skills and providing an action plan accordingly.- Conducting sessions for bottom performers and for other Quality Coach.- Maintains daily performance sheets for the QC and Agents.- Organize quality session on regular basis and keep a regular check on the performance of each agent with the help of the report provided by other Quality coaches.- Work very closely with the agents and also with the QCs to solve the customer problems and understand the agents problems and provide them solutions instantly. - Compiling reports on team performance and customer feedback Etc. - Preparing reports on daily, weekly & monthly charge backs also on fatal calls. - Providing effective feedback, also providing regular trainings and guidance to agents so that they can achieve their daily and monthly goals.- Providing process and product training to the agents.-Achieving all types of targets.-Awarded several times. Show less

Gurgaon, Haryana, India

Handling customers and their issues related to their broadband.-Maintaining and developing relationships with the existing customers via telephone calls and emails. -Resolving the router, modem and email client issues.-Achieving all types of targets.-Also handling the higher escalation calls.-Maintaining the CSAT. - Awarded 3 times as a best performer and achiever.-If Customer was unable to connect to his/her internet via router then we were supposed to provide… Show more Handling customers and their issues related to their broadband.-Maintaining and developing relationships with the existing customers via telephone calls and emails. -Resolving the router, modem and email client issues.-Achieving all types of targets.-Also handling the higher escalation calls.-Maintaining the CSAT. - Awarded 3 times as a best performer and achiever.-If Customer was unable to connect to his/her internet via router then we were supposed to provide assistance to the customer and troubleshoot the problem. Helped the customer to configure it. Show less