• Train multiple roles including service manager, community manager, leasing manager andleasing consultants at new acquisition• Proven sales technique with 40%+ closing ratio while preparing lease files with attentionto detail• Manage and curate social media posts to engage current and future residents.• Outreach marketing to partner with local businesses to encourage cross promoting• Plan and budget social events for the community. (Including teaching/hosting Sip & Paintclasses and other workshops for the RDU portfolio.)• Creatively generate revenue to exceed budget goals• Renewal follow-ups, renter’s insurance audits, move-out inspections, processing evictionsand closing resident accounts with applicable damage costs assessed• Assessing velocity billing, resident ledgers, deposits, final account statements• Processing and filing invoices• Conflict resolution as the “Resident Experience Manager”Accomplishments with Cortland:o Collect the most income for the community Cortland Perimeter Park twoconsecutive months in a row ($400k + gross community income)o Increase occupancy at a new acquisition from 7% to 80%+ in a span of one yearo Top leasing agent in the RDU region with closing ratio, follow ups, and marketingo Piloted many programs for each community including film production, editing,arts/media graphics, events, photography, etc.o Increase resident retention and set record for highest renewal sign on costso Numerous personal acknowledgments on Google Reviews on multiple propertyaccounts

The Umstead Hotel and Spa is a Forbes 5-Star ranked hotel with continuous recognition by Conde Nast, Working at such an elite establishment requires exceptional attention to detail, genuine interest in client needs, and personal comprehensive knowledge of knowledge of various travel destinations - for business and pleasure.-Provide swift and seamless service during guest check in and check out interactions, reviewing reservation and folio details while maintaining Forbes 5 Star standards-Operating Opera Micros and Alice’s GoConcierge with thorough knowledge and understanding-Create hotel and onsite restaurant reservations-Operating the hotel’s main phone line, filtering numerous calls to appropriate departments on a multiphone line system-Give detailed recommendations of outdoor activities, restaurants, sights to see and shopping venues in the Triangle Area and assisting in creating reservations as needed-Working directly with EcoStyle Transportation, RDU Taxi and local cab companies to schedule transportation for guests and creating transportation itineraries-Updating standards of operations for services provided by the concierge team and assisting the hotel’s Advisory Committee with special projects as needed-Logging and organize guest packages shipped to the hotel; Assists in preparing packages for shipment -Secretarial duties such as faxing, preparing documents, filing, restocking and tracking daily events.

-Precisely input oil sample data into a Laboratory Information Management System (LIMS) ; handled at least 20,000 samples per month-Update customer and machinery/equipment information on a daily basis-Send oil sample reports to customers as requested-Provide customer support and receive customer orders for oil sample kits-General office duties including preparing and filing sample reports, making copies and faxing documents, receiving calls on a multiphone line system-Ensure accuracy of data entered by others through detail-oriented review