Worked in a customer service center that communicated with customers through phone calls, faxes and emails. Provided personal attention and outstanding customer service during every customer contact.Daily duties included:Resolving customer and sales representative's inquiries; explaining product features, providing quotes, processing orders and assisting with all other customer service needs with accuracy and efficiency.Processing of credit card transactions.Handling inbound and… Show more Worked in a customer service center that communicated with customers through phone calls, faxes and emails. Provided personal attention and outstanding customer service during every customer contact.Daily duties included:Resolving customer and sales representative's inquiries; explaining product features, providing quotes, processing orders and assisting with all other customer service needs with accuracy and efficiency.Processing of credit card transactions.Handling inbound and outbound calls in a professional and courteous manner.Was selected to handle key customer accounts and participate on a selected team to handle a specific product service launch tailored to more specific customer needs. Show less

Oversaw daily activities and supervised a team of 6 Customer Service Representatives who provided services to resort clients.Trained and supervised customer service professionals to ensure optimum satisfaction of clients.Led the process of hiring customer service representatives.Provided clients with on-the-spot solutions and, when necessary, refunds when dis-satisfied with resort services.Documented and maintained reports related to discussions and feedback provided by customer… Show more Oversaw daily activities and supervised a team of 6 Customer Service Representatives who provided services to resort clients.Trained and supervised customer service professionals to ensure optimum satisfaction of clients.Led the process of hiring customer service representatives.Provided clients with on-the-spot solutions and, when necessary, refunds when dis-satisfied with resort services.Documented and maintained reports related to discussions and feedback provided by customer and presented reports to appropriate department to enable further improvement in products/services. Show less

Issued season passes and daily tickets, taking reservations for groups and individuals and coordinating with other departments such as the Golf Club, Ski School, Rental Department and Lodging Facilities. Knowledge of full mountain procedures and interaction with each department made daily operations and service to the customer much more efficient and productive.

Planned and supervised all ski and board programs and staff associated with the operation of the Ski and Board School. The school was a PSIA member school and being such, the highest standards of professionalism were expected from all staff members.The responsibilities included but were not limited to:Interviewing and hiring instructors, assistants, and related technical staff.Delegating work assignments to assistants working within the ski school program.Meeting with the public… Show more Planned and supervised all ski and board programs and staff associated with the operation of the Ski and Board School. The school was a PSIA member school and being such, the highest standards of professionalism were expected from all staff members.The responsibilities included but were not limited to:Interviewing and hiring instructors, assistants, and related technical staff.Delegating work assignments to assistants working within the ski school program.Meeting with the public to answer questions; resolve complaints from patrons when ski school instructors are unable to solve the problem.Planning the budget for the ski school and compiling data to track the progress of ski school programs and participants.Providing in-house training to school staff and conducting instructor clinics and refresher courses.Analyzing ski school operation costs verses sales and adjusting budgets in order to ensure maximum return.Evaluating ski school staff and their progress in order to make determinations on future staffing. Show less

Founded and administered the Kinder Ski School and incorporated the Mountain Day Care facility into the program to make a more efficient and cost effective program . The goal being to ensure the clients received a high level of service with the care and effective teaching of their children. This was facilitated by quality staff training and leadership.