Joy Hernandez Email & Phone Number

Metro Manila, Philippines

Pasig, National Capital Region, Philippines

Pasig, Metro Manila

Region Iii - Central Luzon, Philippines

Facilitated, developed and implemented health, wellness, and safety program. Conducted facility inspection of the work environment for potential dangers and hazards. Kept reports up to date and organized. Compliant with legal document requirements.

Philippines

Worked with operation management and automation team in identifying process improvement and opportunities. Collaborated with different business advisors for project proposals and evaluations. Managed a number of developers and business advisors for tasks and project completion. Spearheaded and executed automation project and macro tools which added value in the current process.

Philippines

Created and conducted pre-process training. Collaborated with the quality and management team with case updates and process calibration.

Philippines

Assessed agent’s performance through listening to phone calls and reviewing letter requests via email or fax. Provided a continuous evaluation for improvement of case process and calibration. Developed assessment and evaluation plans. Conducted a coaching session as necessary. Organized and kept up to date reports (daily, weekly, monthly).

Philippines

Received calls from healthcare providers ensuring high quality and cost effective care through assessing the medical necessity of a specific service and appropriateness of treatment setting by utilizing the applicable medical policy. Encoded, reviewed and maintained patient’s medical records electronically.

Region Iii - Central Luzon, Philippines

Provided holistic approach in patient care thru assessment and proper care plan, providing and administration of medication. Conducted health teaching about health promotion and disease prevention. Supervised and trained Barangay Health Workers.