Joy Ngaruro Email & Phone Number

Sydney, Australia

Trend Micro is a Global Leader in CybersecurityProduct Areas of responsibility:- Cloud One Conformity - B2B SaaS product that helps customers with continuous security, compliance and governance of their cloud infrastructure.- Vision One Cloud Security - B2B platform that helps customers with their cloud securityAchievements:- Successfully launched features from ideation to agile delivery based on customer feedback-Increased automated discovery of misconfigurations in customer's cloud environments which make them vulnerable to cyber attacks like ransomware, misinformation; identity based attacks and code injection attacks -Led cross functional teams consisting of UX, QA, Engineers to design, build and release cloud features to help customers with their cloud security.-Enhanced features that enabled customers to automate compliance of their cloud configuration according to popular industry compliance standards like PCI DSS , SOC2, NIST, ISO 27001 , CIS Foundations Benchmarks & Well Architected frameworks for AWS, Azure and Google Cloud. As a result customers have reduced the time it takes to complete a cloud compliance audit- Grew customer base by 4X-Contributed and successfully implemented the Multi-cloud Strategy by increasing coverage of best practices and compliance standards for GCP and Azure clouds- Grew ARR- Regularly engaging with customers to understand their cloud environments, gather feedback and painpoints and tranform them into product enhancements or roadmap features.- Launched best practices to help customers configure their cloud with sustainability in mind based on the AWS Well Architected Framework (AWAF)- Authored articles on cloud configuration best practice hot topics like Sustainability and AI Configuration Best PracticesCurrently working on features to help customers with security and compliance of their cloud based AI applications.

Sydney, Australia

CBA is Australia’s leading provider of financial services to help Australians build and manage their finances. CBA’s Digital Platforms are actively used by 6.7M users with the following achievements:• #1 Financial Services App in Australia (#3 globally)• #1 in Bank Customer Satisfaction in AustraliaMy achievements include:• Successfully led multi-skilled teams consisting of UX designers & researchers, software engineers, testers, analysts, content writers to develop & maintain scalable applications from ideation to rollout.• Increased sales by 44% of home insurance policies i.e. approximately AUD $ 43,200 weekly by enhancing user experience on the home insurance web & mobile application• Increased sales by 11.4% of car and home insurance policies i.e. approx. AUD $9K weekly by implementing targeted frictionless user experience features on web and mobile platforms• Increased retirement account acquisition and revenues by implementing web & mobile account features. Current funds under management (FUM) and number of customers are approx. AUD $3.5bn and 350,000 respectively• Reduced by 10% (AUD $1.5M) retail branch operating costs by shifting previous branch focused services to web and mobile platforms to allow customers to fulfil requests on the spot• Increased branch staff efficiencies to focus on higher revenue product sales and solving more complex customer problems hence forging strong customer relationships and retention• Successfully managed budgets of up to AUD $7M by providing accurate cost estimation of features to determine budget allocation, applied agile methodology & techniques to ensure on time delivery and no budget overruns.

• Reduced fraud risk by increasing security and accuracy of payments by developing and implementing two CRM applications for use at branches and back office• Successfully led multi-disciplinary teams consisting of business analysts, developers, testers, architects & offshore vendors• Successfully managed end to end delivery of applications that met business requirements, realized benefits and came within budget.

Successfully analyzed, designed and tested integration of branch and web applications to SAP to provide customers with innovative products, greater choice, flexibility and improved turnaround through real time processing

Kenya

• Improved team process for product development including implementing agile process and tools like JIRA• Increased fundraising opportunities by bringing in 3 potential investors for the current second round of capital raising and submitting pitches for VC4Africa and Tech crunch. This resulted in the opportunity to compete at the 1st TechCrunch Startup Battlefield Africa event in 2017• Increased security of the mobile platform by 20% by creating awareness of the top ten OWASP vulnerabilities. Vulnerabilities were identified on the platform & subsequently fixed. • Increased team members skill set through identifying opportunities for them to step up into new roles & providing the necessary coaching• Reviewed the technical set-up of the organization and suggested improvements including skill sets required.

Master Of Information Technology, Information Technology

Bachelor'S Degree, Business With Human Resource Management