Joy O. Email & Phone Number

London, Gb

London Area, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

DealCloud CRM ImplementationCollaborated with Subject Matter Experts, third-party vendors, and Product Owner to comprehend and document business requirements. Collaborated with development teams to produce well-crafted user stories, adhering to INVEST principles. Established, refined, and oversaw product backlogs in collaboration with the Product Owner. Engaged in daily stand-up meetings, planning sessions, reviews, and retrospectives. Coordinated with third-party providers to ensure the defined solution fully satisfies the business requirements. Conducted peer reviews for project artifacts to ensure compliance with specified standards. Supported the business in identifying and documenting test scenarios and test scripts.

London, England, United Kingdom

Mobile App Development Gathered, examined, and verified software requirements from stakeholders, end-users, and subject-matter experts, generating requirements documentation as appropriate for a Mobile App roll-out. Collaborated with development teams to generate perfectly crafted user stories, adhering to INVEST principles, enabling seamless and efficient development processes, leading to a 15% reduction in execution time and enhanced stakeholder satisfaction.

London, England, United Kingdom

Engaged in full-time caregiving responsibilities for my young son while volunteering at the British Heart Foundation. Completed Business Analysis Training with Almond Careers in London, acquiring transferable skills in requirements gathering, data analysis, process improvement, and project management.

London, England, United Kingdom

BI / Data Analytics | Web-based Bespoke Application Participated in multiple projects: A key Project I contributed too, Involved eliciting requirements for an area of the business that adopted the use of Power BI in understanding trends in their data represented in reports for senior management. An understanding of business needs, software requirements, data structure and relationships was pertinent in recommending a solution. In addition, I was Involved in eliciting requirements for bespoke applications that related to setting up a Captive as well as Collateral within the insurance marketplace for its Clients.

London, England, United Kingdom

CRM Implementation | Mobile App DevelopmentParticipated on multiple projects; Migration of data processes from a collection of Legacy systems DB2 Mainframe, Access DB onto a single Oracle CRM Platform. Responsible for defining the requirements of the business, operations and other users. Also, Involved in eliciting requirements for a new Mobile App which enabled UBS customers to view their financial portfolio real time. The App also accepted customer instructions to consummate transactions following due diligence.

London, England, United Kingdom

Regulatory Projects supported by bespoke web-based applications |CRM Implementation - Microsoft Dynamics.Worked on multiple regulatory projects within Ofgem this included Feed in Tariff a transformation project designed to promote use of renewable electricity through the payment of various technology based tariffs. ECO (Energy Company Obligation); a web based bespoke application developed in .Net and MS SQL, This tool was used by Ofgem internal team to review the data supplied by energy suppliers. Also, implemented a CRM tool Microsoft Dynamics across the organisation which involved customisation of features to support current business process.

London, England, United Kingdom

Data Migration and Integration Project| AML “Anti- Money Laundering”Worked simultaneously on multiple work streams; Migration and AML “Anti- Money Laundering”, these projects involved delivering artefacts to the development team and business teams using an agile methodology. A key achievement on the migration project was successful implementation of a centralised data repository with secure access for business users which led to a 25% reduction in the cost of previously maintaining disparate data stores.

London, England, United Kingdom

Legacy DB2 to Oracle CRM Migration With multiple systems, the need to have an integrated interface was identified. This will increase the efficiency of the CS and Operations departments. This project was commissioned to create one single backend API with a UI that calls all the 12 systems, reducing the number of times the client has to login.

Master'S Degree, Information Technology

Bachelor'S Degree, Sociology