Joy Omotehinse Mba, Llqp, Ifc Email & Phone Number

Ontario, Canada

• Balance and control the release WSIB system generated payments to workers/survivors/employers. Process foreign currency and manual/demand payments. • Maintain direct deposit banking information. Process payment maintenance activities, and update WSIB systems to reflect the payment status. • Verify/reconcile daily control reports related to cash disbursement activities and investigate discrepancies. • Investigate all requests related to payment inquiries.

Ontario, Canada

Promoted the organizational values and principles by receiving and responding to telephone enquiries. Specialized in handling enquiries about claims, health care benefits, return to work/work transition services. Effectively managed Cross functional and multi-cultural interaction with interdepartmental teams to ensure prevention, access, appeals, e-services, compliance and general revenue or company policies.

Nigeria

• Directed, managed and controlled all branch operations to meet the financial services needs of the bank's customers.• Led a team of banking professionals and financial consultants in meeting sales goals, providing high-level customer service, and meeting compliance guidelines.• Responsible for growing revenue through loans, deposits, investments and other banking products. Analyze balances and sales trends to predict future performance and ensure progress.

Nigeria

• Authenticated precision of tellers by scrutinizing regular payments, checks, credits, and various transactions thereby averting financial losses.• Executed efficient working processes and supervised delegated team members assigned with the responsibility of paying salaries and collecting fees & charges.• Focused on income-generating transactions such as processing of foreign trade which positively impacted the branch’s balance sheet.

Microcredential, Workplace Communication In Canada

Diploma Of Education, Financial Planning And Services

Completed a comprehensive Financial Planning diploma, Gained expertise in investment strategies, risk management, and retirement planning..

Master Of Business Administration - Mba, Human Resources Management And Services

Masters Degree

Bsc.Physiology, Human Physiology