Joy Pitcairn Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

• Managed a portfolio of 50+ students and built sustainable relationships with stakeholders through empathy and active listening• Designed and delivered engaging virtual and in-person training for students using print and digital media, including interactive PowerPoint and Google Slides presentations• Successfully trained clients to access and use new technologies in fully-virtual setting and acted as the first line of defense for customer issues and requests• Gathered and analyzed data and product usage reports to drive strategic decision-making, including determining individualized training goals and planning daily itineraries• Proactively communicated with stakeholders to identify and address barriers to success and improve engagement in an ongoing and timely manner• Led professional development session to train teachers to in new technology• Provided weekly feedback and biquarterly, summative reports to stakeholders, and hosted biannual meetings to review goals, progress, and engagement• Utilized Learning Management System to organize course materials, assign tasks and deadlines, and provide ongoing feedback

Chicago, Il

• Developed creative writing, copywriting, and website development skills • Designed and maintained WordPress website; researched, wrote, and published articles sharing curated educational materials and activities• Created high-quality digital illustrations• Monitored market trends in children’s publication

Seoul, South Korea

• Managed a portfolio of 60+ clients and built positive relationships with stakeholders from 15+ countries• Performed one-on-one coaching with customized training for students tailored to individual learning styles• Created surveys and analyzed data to improve customer experience• Developed and implemented standards-based Journalism and Algebra curriculum with digital and print learning resources• Evaluated student performance, maintained detailed records on student progress, and communicated data to stakeholders in a clear and timely manner• Successfully transitioned school newspaper from print to digital platform• Planned and delivered presentations to audiences of 50-250 people• Utilized Learning Management System (Schoology) to manage course materials, assign tasks, and provide ongoing feedback to over 60 learners

Seoul, South Korea

• Designed and delivered training resources to clients, and worked closely with team members to review and select evidence-based training materials• Planned, coordinated, and executed events, including making international travel arrangements, developing event itineraries, and gathering and organizing required materials

La Paz, Bolivia

• Managed book of 45 clients and resolved stakeholder concerns through active listening, responsive decision-making, and escalating issues as needed• Developed long-term strategy and standards-based curriculum and learning resources for middle school math and science• Planned daily itineraries and prepared learning materials for 5 distinct courses • Directed Member Care Committee, responsible for onboarding new staff, planning staff events, and acting as liaison between teachers and administrators• Planned, proposed, and executed school-wide behavior management system and trained colleagues in new policy guidelines• Utilized surveys to gain insight into client interest and experience and used customer feedback to build empathetic relationships and improve customer experience