Joy Mendoza Email & Phone Number

Efficient, resilient, persistent and personable executive management head with 20 years of extensive experience in customer service, commercial operations, sales and relationship management, product innovations and renewable energy. Goal-oriented project and team manager. Committed to strengthening customer experiences with positivity and professionalism when providing service and attending to concerns.Work Experiences:July 2019 to present: Head, BIZ Partners Group, Meralco1) Manages a team of 120 in achieving 15.6% of Meralco’s energy sales target and 12.59% of subsidiaries sales revenue. Targets were met through the implementation of programs and services for small and medium enterprises2) Leads and sets direction in the processes, generation of leads, sales and new business opportunities3) Develops and manages strategic relationships with customers and industry associations for the SMEs to achieve operational efficiencies which may result to significant savings, enabling SMEs to sustain or grow their businessAugust 2018 to June 2019 Head, Renewables Program Management Office, Meralco1) Formulated strategies and roadmap to position the company in a more renewables-driven power industry2) Established data analytics on local and global market and national policy and regulatory framework3) Participate in industry discussions to identify, monitor, manage and address issues of solar PV system adoption 4) Orchestrates and manages renewables projects and initiativesAccomplishments:Corporate-wide projects:1. Lead, Project Covered Application: the electrification of SMEs, enterprise and national government service applications. It achieved Meralco’s highest energized projects in 2022 at shorter processing time vs previous years2. Lead, Private electrical contractors certified by Meralco (PECCBM) online platform: an uberized transactional platform launched in Oct. 2022. It receives and processes service applications of residential and non-residential customers who would like to be assisted by third-party service providers trained and certified under the PECCBM Program. 3. Lead, Digital Service Application: the Team tasked to innovate the existing online facility to a full digital service application channel. Target launch: October 2023.4. Lead executive in strategic partnerships with the following government institutions and industry association such as The Anti-Red Tape Authority (ARTA), the Department of Trade and Industry and the Philippine Franchise Association

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  University Of The Philippines