Joy Purcell, Mba, Lssgb Email & Phone Number

Houston, Texas, US

Houston, TX, US

• Manage the disability management and return to work programs for injured workers through timely intervention efforts and collaborations with designated department representatives, department supervisors, executive.
• Streamlined the compensation audit process using SAP ERP Reports and Kronos Query Management which resulted in a 60% decrease in payroll errors.
• Applied predictive analytics to identify potentially high-cost claims triggering early intervention tactics which drove a reduction of 800 lost work hours from May 2016 to May 2017 optimizing disability management.
• Structured an electronic filing system to promote a streamlined communication system which eliminates 98% of waste, improves process efficiency, and increases productivity for department management.
• Authored operational workflows and established procedural guidelines to foster lean process improvements for the General Orders for the Houston Police Department and City Administrative Policies for Workers’.
• Awarded 2018 Performance Base Oversight High Performer for the City of Houston as awarded by the Commissioner of Insurance and State of Texas Department of Insurance.

Phoenix, AZ, US

• Recruited, advised, and supported potential and current university students to successfully complete their degree program for the Houston Campus.
• Recruited and retained an average of 60 students in a 12-month time frame and monitored progress regularly which increased retention.
• Created individual and team strategies to accomplish month recruitment goals which generated a yearly revenue stream exceeding $600,000.
• Organized and directed multiple university informational and marketing events for local businesses and their employees which generated an average of 20 potential students per event.
• Assessed student's goals, former obstacles, and current challenges to develop individual plans for success.
• Counseled individuals to help them understand and overcome personal, social, or behavioral problems affecting their educational or vocational goals.

US

• Investigated, evaluated, and administered complex workers' compensations claims for the Louisiana State, Texas State and Federal jurisdictions.
• Managed 135 claims and coordinated healthcare, compensation, and litigation issues on all claims.
• Prepared data and presented claims analysis to corporate clients and their executive level staff.
• Successfully settled 6 worker’s compensation claims worth $1,000 to $300,000.
• Performed successful investigations using 3rd party private investigators for allegations of insurance fraud resulting in average potential savings of $1,000 to $15,000.

• Assisted and educated various business owners with designing and automating company accounting systems, financial reporting, payroll, and cash management tracking systems.
• Performed detailed data entry and prepared financial statements for tax purposes using QuickBooks.
• Assisted several small business owners file quarterly tax documents which resulted in yearly tax savings averaging $1,000 to $5,000.

Austin, TX, US

• Accurately determined client eligibility for Federal and State human services programs. Programs included Temporary Assistance for Needy Families - TANF, Supplemental Nutrition Assistance Program - SNAP (formerly known.
• Managed up to 80 cases daily ensuring all clients’ needs and departmental deadlines were met
• Educated clients on program benefits and requirements to ensure proper utilization of programs
• Interviewed clients, documented and gathered information to determine benefits

Boston, MA, US

• Investigated, evaluated, and managed moderate to complex Workers’ Compensation claims. Provided effective customer service to injured workers, customers, and other stakeholders.
• Led a team of claims case managers which specialized in handling Longshoreman Workers’ Comp claims.
• Evaluated and negotiated a complex claim worth $175,000, resulting in $90,000 in savings
• Supplied an open line of communication between doctors, injured workers, lawyers and corporate clients.
• Collaborated with rehabilitation nurse case managers to ensure workers received necessary medical care and medical benefits in a timely and cost effective manner.
• Maintained and controlled Loss Cost Estimates of workers’ compensation claims

Boston, MA, US

Utilized interpersonal and analytical skills to investigate new workers’ compensation claims. Provided customer service and claims handling assistance to claims team.

Graduate Human Resources Management Certificate, Human Resources Management

Certification, Lean Six Sigma Green Belt

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bachelor Of Science, Business Administration