Malabar Gold & Diamonds is the flagship company of Malabar Group. It has a strong retail network of over 250 outlets spread across 10 countries, 10 wholesale units in addition to offices, design centers and factories spread across Middle East, India & Far East. The company currently ranks among the big 5 jewellery retailers globally.My role is to identify ways to change specific shopper behavior and exploit direct marketing techniques in store and with the staff to drive increased sales.Key responsibilities- Optimize service & in-store experience- Reviews store KPIs on a regular basis and adapt actions accordingly- Understand market trends and customer behaviors Achievements- AED2.5m sales of Golds & Diamonds- 12k new customers acquired- More than 20 events & festivals organized

Teleperformance is an offshore business process outsourcing and contact center company for Hawaiian Airlines and other brands in the Philippines. It is a subsidiary of the Teleperformance Global Group. It operates 171,000 computerized workstations, with 300,000 employees across 350 contact centers in 80 countries and serving over 170 markets. I worked for Teleperformance as a service agent for the Hawaiian Airlines in the call center, providing information and assistance to the flying public. I help customers with flight reservations, itinerary changes, baggage concerns and questions about customer loyalty programs and other services.Key responsibilities_ Manage large amounts of inbound and outbound calls in a timely manner- Booking, issuing, and amending online tickets- Solve ticket-related travel problems- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives- Keep records of all conversations & notes in the CRMAchievements- Successfully handled over 5k calls- Answered 20k email queries- Handled over 3,000 complaints

Shangri-La Hotels and Resorts is the trading entity of Shangri-La International Hotel Management Limited, a Hong Kong-based multinational luxury hospitality company.My responsibilities included greeting guests and guiding them, answering phone calls, handling company inquiries, and sorting and distributing mail, schedule meetings and travel for executives.

Teleperformance is an offshore business process outsourcing and contact center company in the Philippines. It is a subsidiary of the Teleperformance Global Group. It operates 171,000 computerized workstations, with 300,000 employees across 350 contact centers in 80 countries and serving over 170 markets. I worked for Teleperformance as a service agent for the Hawaiian Airlines in the call center, providing information and assistance to the flying public. I help customers with flight reservations, itinerary changes, baggage concerns and questions about customer loyalty programs and other services.