Joy Raphael Email & Phone Number

Lagos, Nigeria

Lagos State, Nigeria

Plan and develop content strategies.Create high-quality content: blog posts, articles, social media content, etc.Distribute content across various channels.Analyze content performance.Stay up to date on industry trends.Collaborate with other departments.Build and manage client relationships.Identify client needs and goals.Resolve client issues and inquiries

Ikeja, Lagos State, Nigeria

Crafting strategies for all Marketing teams, including Digital, Advertising, Communications, and CreativePreparing and managing monthly, quarterly, and annual budgets for the Marketing departmentSetting, monitoring, and reporting on team goalsEnsure that other team members deliver on timeMonitor ad performance

Ikeja, Lagos State, Nigeria

Design and implement social media strategy to align with business goalsGenerate, edit, publish, and share engaging content daily (e.g. original text, photos, videos, and news)Collaborate with other teams, like marketing, sales, and customer service to ensure brand consistencyCommunicate with followers, respond to queries promptly and monitor customer reviewsOversee social media accounts’ design (e.g. Facebook timeline cover, profile pictures, and blog layout)Suggest and implement new features to develop brand awareness, like promotions and competitionsStay up-to-date with current technologies and trends in social media, design tools, and applications

Ikeja, Lagos Nigeria.

Contacting potential or existing customers to inform them about a product or service.Answer questions about products/services.Initiating sales with potential customers over the phone.Asking questions to engage customers and keep the conversation going.Keep records of calls and sales and note useful information.Keeping up to date on all products and informing customers of new products.Answering customers' questions on the products.Meeting sales quotas.

Lagos State, Nigeria

Experienced, highly motivated, and organized individual, possessing excellent verbal and written communication skills, a strong ability to handle difficult customers and situations, and a proven track record of meeting and exceeding customer expectations.Respond to customer inquiries via phone, email, and chat in a timely and professional manner.Provide solutions to customers' issues, including troubleshooting technical problems and resolving billing disputes.Use active listening skills to understand customer's concerns and provide personalized support.Build rapport with customers to establish trust and loyalty.Meet or exceed performance metrics for call quality, customer satisfaction, and productivity.

Enugu State, Nigeria

Conducting in-depth research on industry-related topics in order to develop original content.Developing content for blogs, articles, product descriptions, social media, and the company website.Assisting the marketing team in developing content for advertising campaigns.Proofreading content for errors and inconsistencies.Editing and polishing existing content to improve readability.Conducting keyword research and using SEO best practices to increase traffic to the company website.Creating compelling headlines and body copy that will capture the attention of the target audience.Identifying customers’ needs and recommending new content to address gaps in the company's current content.

Enugu State, Nigeria

Works directly with information providers to ensure accurate and timely receipt and display of content.Works with internal Content teams (Content Information, Content Development) to onboard new content sets and maintain the content database.Works with customer-facing staff (Customer Service, Sales) to swiftly resolve customer questions.Monitor the arrival of content through electronic content processing systems and verify that key content is available.Maintain and develop relationships with information providers with a view to improving data delivery.Follow up with information providers in the event of data problems.Research into and resolve Customer Service questions regarding delivery delays, article display, content coverage, etc.Fix files containing inaccurate or corrupt data via content management tools.Quickly & efficiently handle requests for deletion and correction of news articles.

Bachelor Of Arts - Ba, English Language And Literature, General

Nigerian Certificate In Education (N.C.E.), English/Social Studies