Joy Rhoads Email & Phone Number

Missouri, United States

• Access Liaison for multiple Treasury Services business lines responsible for software, hardware, and access requests, verifying hardware inventory, and establishing an innovative tracking system for all requests to help maintain organizational communication across multiple departments for each request from the initial request through completion.• Primary Onboarding Admin responsible for ensuring new hires and transfers are added to appropriate AD groups, have all the necessary equipment to perform their job duties, as well as coordinating their schedules as they transition to their new teams by ensuring they’ve been added to all necessary meetings and have initial Meet and Greets scheduled with all Official and Non-Official team members, as needed.• Long history of leading and coordinating large scale Division-wide meetings throughout the year to include initial planning phases, assigning roles and responsibilities within the planning committee, tracking action items, and ensuring deliverables stay on task, and coordinating any necessary logistics with the Conference Center and TSD Officers overseeing the agenda and presentations.• Regularly maintain Officer calendars, which includes managing their changing priorities, mitigating schedule conflicts, coordinating meetings with a variety of stakeholders at their request, and performing an annual audit of their meeting inventory to ensure an alignment of priority year-to-year.• Performing necessary audits and reviews on schedule, including the annual Membership review to ensure compliance with Financial Management and Legal requirements, as well as the Semi-annual System Visitor Badge review to ensure compliance with Law Enforcement and Information Security requirements.• Maintaining the Treasury Services Administrative SharePoint site, to include organization of folder structure, trainings, and annual site audits.

Kansas City, Missouri Area

Center for Clinical Effectiveness (2017-2019)Evaluated administrative processes and practices and led efforts to improve processes for the department. Coordinated and facilitated administrative staff meetings, facilitated administrative issues that needed escalation and managed the department intranet page. Managed multiple calendars, mitigated conflicts, and amended all related meeting logistics.• Prepared and routed department contracts and agreements for review and approval.• Developed mechanisms and processes to initiate performance reviews and other types of formalized feedback for VP (e.g. requests self-assessment, initiated request for peer review; developed surveys to obtain feedback on a variety of topics).• Processed invoices, employee reimbursements, and requests for payment using established accounting procedures and methods. • Served as a resource to others in the use of various office equipment, software applications, and information processing procedures and assisted to resolve unexpected, non-standard problems. • Monitored and responded to all budget variances for the department in collaboration with the Vice President of the department.• Compiled historical budget information to be used by department leadership for use in fiscal year budget planning.• Coordinated and managed appointments, meetings, and events to include attendee notifications and confirmations (verbal and non-verbal), location/venue, technology requirements, planning and marketing, and catering.• Coordinated and managed travel-related logistics to include conference registrations, transportation, air reservations, and hotel accommodations.

Kansas City, Missouri Area

Managed the Occupational Health database, Occupational Health Manager (OHM), which stores employee and non-employee electronic health records. Served as technical expert, ensuring accuracy and integrity of the system, overseeing data input and output, and end-user training and support. Importing and exporting of data, extracting and analyzing data, report writing, data mapping, developing and implementing procedures to guide data entry, documenting database changes, and making sure that the database effectively captures accurate reports. Created and maintained various spreadsheets and completed Federal, State and committee reports.• Developed and implemented procedures to guide data entry, documenting database changes, and ensuring that the database effectively captured accurate reports. • Coordinated the testing, utilization, and maintenance of data and facilitated efficient operation and accurate use of the Occupational Health database.• Served as liaison to the software vendor and technical consultant to the department as related to the OHM database.• Interfaced with the HRIS and Analytics team to ensure accurate mapping from the hospital HR software platform to OHM.• Performed testing on all system upgrades and implementation of new functionality, including Employee Health Portal access for end-users.• Routinely examined data records to ensure accuracy, eliminate duplicate records and inconsistent data.• Made global changes to the database as required or requested.• Created database accounts for all users and assigned security levels.• Analyzed how data was recorded, determined how to store it properly for future use.• Developed and maintained reports of compliance metrics.• Created database management procedures for clinic staff use.• Assisted employees and non-employees contacting or requesting Occupational Health services. • Monitored compliance with vaccine and testing requirements.

Kansas City, Missouri Area

Administrative Assistant III—Contact Center/Physician Appointment Line Coordinator 2011-2013• Scheduled new patient appointments for specialty clinics• Processed incoming referrals from internal and area physicians• Forwarded referrals to clinics that were urgent or needed immediate attentionTriage Coordinator – Contact Center/Nurse Advice Line 2010-2011• Answered incoming Nurse Advice lines from families• Entered phone calls into CECC system (encounter software

Kansas City, Missouri Area

• Processed credentialing applications and uploaded data into Access database• Submitted and updated credentialing documents to all necessary agencies for providers prior to employment• Responsible for submission of hospital privileges documentation to necessary agencies to ensure provider’s privileges at various hospitals throughout the Kansas City area remained in effect• Tracked CME’s for physicians to ensure that requirements were maintained for Missouri and Kansas licensure renewal

Kansas City, Missouri Area