Joy Sarkar

Joy Sarkar Email and Phone Number

Salesforce Cloud Leader & Enterprise Solution Architect @ Apple
Joy Sarkar's Location
San Francisco Bay Area, United States, United States
Joy Sarkar's Contact Details
About Joy Sarkar

Innovative & result driven Information Technology professional with overall 15+ years experience in enterprise solution architecture, project & program management, product development, SOA Integration, release management, COE operations and compliance.Education MBA & Ms Engineering Salesforce Certified.Key highlights• Project Implementation – Implemented 20+ CRM (Salesforce & ServiceMax), ERP (Infor, Oracle & SAP), E-Business & SOA projects providing valuable global business solutions• CRM Program - Over 5 years experience as program manager & project manager for SAP CRM Integration project & CRM Service implementation. • CRM IT Manager & Enterprise Solution Architect – Managed COE operations and architecture for CRM Salesforce.com. Lead and mentored development, quality, cross-functional and project teams• CRM & ERP Product Development – Over 7 years of product development experience, managing product road map, technology road map, business architecture, application architecture, data architecture and integration architecture. Collaborated with cross functional teams for developing Use cases, enhancements and features. Worked with Agile development, QA and release team to plan sprints and releases • CRM Production Support & Governance - Managed onshore and offshore team for production support and releases. Established efficient release management process & governance for production support release (Level 3 and Level 2, minor release, major release and project releases• CRM & ERP Integration - Worked extensively in SOA integration space as a functional lead, converting high level business integration requirements to detailed functional design and mapping document for services team. Worked in web service / web integration products like Web Logic Integration (from Bea-Oracle) and Enterprise Service Bus (ESB)

Joy Sarkar's Current Company Details
Apple

Apple

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Salesforce Cloud Leader & Enterprise Solution Architect
Joy Sarkar Work Experience Details
  • Apple
    Ww Crm Program Manager & Product Owner
    Apple Apr 2020 - Present
    Cupertino, California, Us
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  • Boston Scientific
    Global Business Process Manager & Product Owner
    Boston Scientific Oct 2016 - Apr 2020
    Marlborough, Ma, Us
    * Played leadership & program management role for successful global implementation of Sales Cloud (Salesforce.com), Service Cloud (Salesforce.com) and Field Service Solution (ServiceMax) and Integration with SAP* Collaborated with various business partners across divisions and stake holders for understanding requirements and priorities. * Provided project updates to sponsorship team and facilitated resolution of escalated issues. * Provided guidance in all areas of the project from requirement gathering, solution development, user acceptance testing, data migration, training, documentation, environment management, release management etc. * Worked with the technical architects of various teams for implementing the best practices of salesforce.com platform and for creating a scalable solutions. * Lead the change management process & production support process once the project got implemented in some of the regions. * Managed direct report & budget for the business team.
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  • Sfdc Professionals
    Director & Senior Consultant
    Sfdc Professionals Mar 2015 - Dec 2018
    > Provide organizations with Salesforce & ServiceMax cloud assessment, implementation and enhancement expertise.> Enhance Agile release management capabilities> Provide guidance to core team and stake holders on product road map and establishing an agile team.> Project implementation strategy & Road map> Resource Planning
  • Bio-Rad Laboratories
    Global Crm It Manager & Senior Enterprise Solution Architect
    Bio-Rad Laboratories Apr 2013 - Jan 2015
    Hercules, Ca, Us
    > Collaborated with stake holder, business and cross functional teams for understanding requirements and presenting quality technology solutions> Consultant for global implementation of Sales & Marketing Cloud (Salesforce.com, Marketo) and Service Cloud (Salesforce.com, ServiceMax)> Project Manager & Leader for CRM (Salesforce.com), ERP (SAP, Baan) and SOA Integration program.> Organized CRM Architecture summit for CRM Integration with SAP.> Streamlined Agile / SCRUM development and release management processes for Validated environment.> Established a common framework of architecture governance and standards for CRM processes.> Participated in technology product evaluation and provided consultation for choosing the right platform for actualizing business & architecture vision
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  • Bio-Rad Laboratories
    Sr Crm Architect & Development Manager
    Bio-Rad Laboratories Mar 2011 - Mar 2013
    Hercules, Ca, Us
    > Lead consultant for CRM (Salesforce.com & ServiceMax) implementation in North America> Hands on experience working with developer, administrator and quality team members on Salesforce.com, multiple ERPs (SAP & Baan) and middleware applications (Oracle SOA and Pervasive).> Lead extensive discussions for evolving creative, practical, innovative solution for project.> Developed various POCs and presented it to business for feedback.> Participated in architecture governance and technical review meetings.> Worked with release team for managing environments, data migration and deployment processes.> Mentored department, cross-functional & project teams.
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  • Bio-Rad Laboratories
    Senior Consultant
    Bio-Rad Laboratories Jun 2006 - Feb 2011
    Hercules, Ca, Us
    Played a leading role in architecture and development of technology solutions for CRM Sales & Service(Salesforce.com, ServiceMax) and ERP based on product road map using agile & waterfall development processes. Some of the key enhancements include> CRM Service Contract Renewal and Opportunity enhancements.> CRM Preventative Maintenance process> ERP Integration architecture and development for CRM using SOA technology.> EDI inter company and invoicing automation.> LSG Archiving Data Migration
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  • Nextstep Technology Inc
    Sr Global Business & It Consultant
    Nextstep Technology Inc Oct 2000 - May 2006
    Springfield, Virginia, Us
    > Project: E-commerce Implementation for Bio-Rad> Project: ERP & EDI Development & Implementation for Asia Pacific for Bio-Rad> Project: ERP Conversion for Sanmina SCI.> Project: ERP Implementation & Support for Saronix
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  • Quinnox
    Senior It Consultant
    Quinnox Aug 1999 - Sep 2000
    Chicago, Illinois, Us
    > ERP Implementation in Kestral Solutions.> Order to Cash Implementation in Redback Networks.
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  • Quinnox
    It Consultant
    Quinnox Mar 1997 - Jul 1999
    Chicago, Illinois, Us
    > Sales & Distribution implementation & development in Dubai> Order to Cash Development & Implementation for Singapore Petroleum Corporation in Singapore> ERP Development & Implementation for Dabur & Chemenova in India
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Joy Sarkar Skills

Crm Enterprise Architecture Product Development Project Management Integration Erp Business Analysis Business Intelligence Cross Functional Team Leadership Enterprise Software Business Process Sdlc Program Management Agile Methodologies Software Project Management Soa Product Management Software Development Cloud Computing It Management It Strategy Management Requirements Analysis Process Improvement Data Warehousing Saas Salesforce.com Release Management Product Design Global Management Quality Management Vendor Management Service Management Databases Oracle Sap Erp Certified Scrum Master Csm Solution Architecture Consulting Requirements Gathering Quality Assurance Change Management Business Process Improvement Sap Information Technology Analysis Pmo Web Services Governance Strategy

Joy Sarkar Education Details

  • Indian Institute Of Technology, Bombay
    Indian Institute Of Technology, Bombay
    Electrical Engineering
  • University Of Phoenix
    University Of Phoenix
    Global Management

Frequently Asked Questions about Joy Sarkar

What company does Joy Sarkar work for?

Joy Sarkar works for Apple

What is Joy Sarkar's role at the current company?

Joy Sarkar's current role is Salesforce Cloud Leader & Enterprise Solution Architect.

What is Joy Sarkar's email address?

Joy Sarkar's email address is jo****@****hoo.com

What is Joy Sarkar's direct phone number?

Joy Sarkar's direct phone number is +151071*****

What schools did Joy Sarkar attend?

Joy Sarkar attended Indian Institute Of Technology, Bombay, University Of Phoenix.

What are some of Joy Sarkar's interests?

Joy Sarkar has interest in Science And Technology, Social Services, Children, Education.

What skills is Joy Sarkar known for?

Joy Sarkar has skills like Crm, Enterprise Architecture, Product Development, Project Management, Integration, Erp, Business Analysis, Business Intelligence, Cross Functional Team Leadership, Enterprise Software, Business Process, Sdlc.

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