Joyson John Menezes (Mba It) Email & Phone Number

Dubai, United Arab Emirates

Ras Al Khaimah, United Arab Emirates

Managing Technical infrastructure for the organization, which involves managing and configuring all desktops & laptops, and thin client environments (Windows) as per requirement.➢ Installing, Configuring, and Managing the Desktop Computers & Laptops. Deep familiarity with multiple operating systems and relevant hardware.➢ Assisted in firewall maintenance throughout the network environment to maintain a secure system.➢ Site planning and prep work for moves (rack setup, cable patching, PC setup, etc.).➢ Maintaining Quality Standards and SLA as per the Company and clients.➢ Backup and Restore of Client mails on Microsoft Outlook 2007 and Office 365➢ Remote Installation/Administration /Troubleshooting for Software.➢ Re-setting the user’s password & unlock the user’s login.➢ Installing, configuring, and troubleshooting networkswitches & Printers.➢ Installation of Applications software and Device Drivers.➢ Configuration of Routers, Firewalls, and P2P connection. ➢Creation of Email ID for new users from EmailPortal/O365.➢ Monitor the performance of the computer systems andaddress issues as they arise.➢ First Point of Contact for any IT-related issue AND Providetechnical support for software reconfigurations to aid infunction customization.➢ Maintaining and tracking IT Asset Inventory records.➢ Responsible for the maintenance and repair of routers,switches, and backup systems integral to networkfunctionality.➢ Coordinating with vendors on the various requirement ofthe Company related to IT.➢ Trained employees across multiple departments onnetwork operations including login procedures, network management software, permissions, printing issues, security, and use of the software.➢ Served as the Microsoft Windows desktop operating system resource person to quickly address complex user issues.➢ Networking Setup from one location to another location.➢ Multiple location support.➢ On-call and remote support.

Mozambique

Maintenance for Servers, backup servers, CCTV servers, workstations- LAN, WLAN and WAN- VoIP System- CCTV and Access Control Systems- Software Installation and troubleshooting- Implementation of site to site & client to site VPN using IPsec- Deployment of New System or Equipment's.- Administration, Maintenance of databases programs, Daily Backups, Internet & E-mail Operation.- Monitor the Network systems using network-monitoring software and reporting errors.- Connect with Vendors for any type of IT related equipment and Materials. Working with Team of 3 people ,with full support 24*7

Bengaluru Area, India

Manage and monitor complete site for any IT related issue.Attend calls related to IT issues and resolve them according to SLA.Coordinate with Local Vendors for On-going projects and upgradation at site.Manage printers, PC, Laptops and other Devices related to IT.Communicate with users and take responsive feedback regarding IT services.Maintain monthly records of the issues attended at site with help of ticketing tool.Educate users on IT related topics like Data privacy, use of flash drives, cyber crime, phishing mails etc.on-boarding and off boarding process.Maintain Inventory of IT assets.Maintain the list of warranty exipired devices and preparing for e-waste disposal.Support global team with on site server and network equiment upgrade.

Bengaluru Area, India

 Key roles are managing Technical infrastructure for the organization which involves managing and configuring of all desktops & laptops, thin client environment (Windows) as per requirement. Installation and configuration of Kaspersky Endpoint security.  Installing, Configuring and Managing the Desktop Computers & Laptops. Configuration and troubleshooting of MS outlook in Mobiles, desktops & laptops. Remote Installation/Administration /Troubleshooting for Software are using VNC Re setting users password & unlock the users login ID. Installation of Applications software and Device Drivers Installing, configuring and troubleshooting of network switches & Printers. Maintaining Quality Standards and SLA as per the Company and clients. Backup and Restore of Client mails on Microsoft Outlook 2007 Troubleshooting of Hardware devices & Support to Client

Bangalore

 Maintaining AD server, DHCP server & File server.  Creating Windows ID, folder in file server & as per requirement giving folder access for new joiner. Configuration and troubleshooting of MS outlook in Mobiles, desktops & laptops. Re setting users password & unlock the users login ID. Co-ordination with vendor for Warranty. Maintaining Quality Standards and SLA as per the Company and clients.

Udupi

 Installing, Configuring and Managing the Desktop Computers. Create and Configured Local User accounts and Computer Account.  Troubleshooting of Hardware devices & Support to Client Updating Antivirus and Windows patches in Client system.