Joyson Monteiro Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Dubai, United Arab Emirates

United Arab Emirates

Preparation of Quotation, Invoices and PO. Filling of documents. Receiving customer calls and quoting as per requirements. Working with the PRO for obtaining Trade license and other documentation. Preparation of gate passes for site visits. Co-ordination timings with customer site Maintain day to day recording of expenditures and bills. Entering the data in excel and Tally for accounting.

Manipal County Bangalore

Planning menus in consultation with chefs and ordering supplies as required. Hiring, training, supervising and motivating permanent and casual staff.Organising staff rotas and maintaining their attendance. Ensuring health and safety regulations are strictly observed, recorded and archived. Monitoring the quality of the product and service provided.Setting and monitoring budgets and maintaining financial and administrative records Conducted successful events on the campus for more than 1000 pax and without any problems. Provided the company with advance methods of computing the usage and wastage of food so as to decrease the cost on daily basis. Trained staff and help them achieve the award for the month. Created systematic way of data entry on inventory and assets on daily or monthly basis. Shared daily report of staff and operations to the Unit Manager and cluster Managers timely and accurately which in-turn helped to compute the monthly and yearly profits and costing reports

Mangalore Area, India

Organizing and executing assigned business projects on behalf of clients according to client’s requirements• Meeting with assigned clients when needed and perform an initial assessment of a problematic situation.• Collecting information about the client’s business through a variety of methods (shadowing, interviews, surveys, reading reports etc.)

Karnataka, India

• Ensuring the highest standards of food and beverage service. Keeping control of food and labour costs. Ensuring Health & Safety and also hygiene procedures & standards are maintained• Responsible for recruiting, training & developing restaurant staff.• Having an in-depth knowledge of all menus. Dealing with and resolving customer complaints.• Communicating with the kitchen staff to ensure efficient food service. Advising customers on wine selection.• Liaising with the Head Chef to discuss and develop the menu. Overseeing client bookings & reservations.• Organising the daily and weekly rotas for the Restaurant’s staff.• Purchasing stock, supplies and negotiating best prices with trade suppliers Ability to create a great atmosphere & be an inspirational host. Monitoring sales and then writing informative reports for the restaurant owners.

United Arab Emirates

Conduct Market research for SME in UAE and identify potential customers  Target SME ( Small, Medium Enterprise) and approach and advise the various opportunitiesand benefits available Generate lead, Schedule appointments and identify the customer needs and requirements. Investigate the business and the location and Collection of documents for Loan processing  Preparing the application and following up of all details till the customers have received the loan amount. Handling customers and convincing them to the reason for the requirement of additional documents or rejection of application. Comply with bank procedures by maintaining accurate lending records and following operation-al/security guidelines. Approve loans within lending authority limits, and recommend approval of loans to supervisor or loan committee.

Mangalore Area, India

 Worked as Floor Coordinator from August 2009 to August 2013 with CMC Limited, Bangalore, a TATA Enterprise of its Passport Seva Project of Tata consultancy Service (TCS) – Ministry of External Affairs. Checking customer documentation are as per the required standards, assisting them in maintain proper documentation, coordinating with the staff and assisting them in passport documentation Handling customer queries and providing solutions as per the requirement. Providing customer service support to the organization by obtaining, analyzing and verifying the accuracy of information on a timely manner. Initiating and implementing corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Handling of difficult and/or unusual situations Selected as a Start up Term Member to open locations in Hyderabad, Kerala, Chennai and many other places, to roll out the Passport Seva Kendra’s and to provide initial support required by the Passport office. Recruited as SuT ( Start up Team) coordinator for providing initial support while setting up the new Passport Seva Kendra’s in different locations across India Trained Passport Seva Project Staffs Like Citizen Service Executives, Floor coordinators, Team Leaders, Admin Executives, Accounts Officers, Customer Service Managers on soft skills and their roles and responsibilities Played a role of acting Manager/Team Leader, Administration services, Coordinator, and other during the Initial stage to stabilization stage. Awarded as Star Performer in the year for 2012. April – June

Bachelors Of Commerce From St Aloysius College, Commerce

Masters Of Commerce And Management, Business/Commerce, General

Education record

Education record