planning and organising accommodation, catering and other hotel services;promoting and marketing the business;managing budgets and financial plans as well as controlling expenditure;maintaining statistical and financial records;setting and achieving sales and profit targets;analysing sales figures and devising marketing and revenue management strategies;recruiting, training and monitoring staff;planning work schedules for individuals and teams;meeting and greeting customers;dealing with customer complaints and comments;addressing problems and troubleshooting;ensuring events and conferences run smoothly;supervising maintenance, supplies, renovations and furnishings;dealing with contractors and suppliers;ensuring security is effective;carrying out inspections of property and services;ensuring compliance with licensing laws, health and safety and other statutory regulations.

Supervise continuous 7 day/week, 24 hour front office operation, night audit and housekeeping operations and assigned staff, including hiring, training, evaluating performance and scheduling work.Monitor all front office financial operations, including group billing, verifying rates/discounts, daily sales reconciliation, petty cash and room inventory controls.Formulate budgets and prepare monthly revenue/expense forecasts.Maintain customer service/satisfaction standards; handle customer service issues; process refunds in excess of $200.00.Maintain and operate all computer equipment.Train Hotel Administration students in classes pertaining to Front Office Operations, Laboratories and Hotel Intern positions.Be responsible for Life-Safety Code compliance.Work closely as liaison with internal sales account executive.Perform daily room and property inspections.Perform other related duties, as assigned.

Implementing a proactive room sales strategyDeveloping both new and existing customersIn larger groups, maintaining key accounts with national and international companiesPromoting the brandStaying on top of rate management and yieldTraining and developing staff

Greets, registers, and assigns rooms to guests.Issues room key to guest.Responsible for proper key control and other security measures.Answers telephone in absence of telephone operator.Transmits and receives telephone messages and sets up guests’ wake-up calls.Date stamps, sorts, and racks incoming mail and messages.Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.Keep records of room availability and guests’ accounts. Operates the front office computer system. Makes photocopies if needed.Computes bill, collects payment, and makes change for guests.Makes and confirms reservations.Posts charges such as room, food, liquor, or telephone, to guest folio.Makes restaurant, transportation, or entertainment reservations for guestsDeposits guests’ valuables in hotel safe or safe deposit box.Checks out guests and inquires about their stay.Promotes and supports Brand Voice and Brand initiatives such as Priority Clubs and Associate Programs

Ensure Outstanding customer care at all times.2. Maintains a friendly, cheerful and courteous demeanour at all times.3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.5. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.6. Supervise daily shift process ensuring all team members adhere to standard operating procedures.7. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.8. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.9. Adhere to company credit limit / floor limit policies.10. Allocate rooms to expected arrivals after checking the guests preferences and special requests.11. Assist all departments in servicing the guests during high volume periods.12. Takes responsibility in the absence of the Duty Manager / Front office manager