Joyson M.G Joy Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Delivering outstanding customer service and addressed client inquiries in accordance with established standards. Achieving ambitious sales targets by converting phone inquiries into sales opportunities through proactive cross-selling of the complete array of banking products. Employing effective sales strategies and telephone communication techniques, both inbound and outbound, to strengthen and enhance client relationships. Ensuring all necessary documentation was… Show more Delivering outstanding customer service and addressed client inquiries in accordance with established standards. Achieving ambitious sales targets by converting phone inquiries into sales opportunities through proactive cross-selling of the complete array of banking products. Employing effective sales strategies and telephone communication techniques, both inbound and outbound, to strengthen and enhance client relationships. Ensuring all necessary documentation was completed to fulfill client requirements. Conducting follow-up calls to customers as needed. Show less

United Arab Emirates

Engaged in conversation with customers to understand needs, rasolve issues and answer product questions.Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.Answered incoming calls, providing frontline customer support or assistance with product and service transactions.Remained calm and professional in stressful circumstances and effectively diffused tense situations.Provided outstanding service to new and… Show more Engaged in conversation with customers to understand needs, rasolve issues and answer product questions.Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.Answered incoming calls, providing frontline customer support or assistance with product and service transactions.Remained calm and professional in stressful circumstances and effectively diffused tense situations.Provided outstanding service to new and long-standing customers by attending closely to concers and developing solutions.Consulted with customers to resolve service and billing issues.Developed strong customer relationships to encourage repeat business Show less

Kerala, India

Developed customer relationships with clients through proactive outreach and established trust. Generated an average of ₹3 million in annual sales, exceeding targets by 25%.Utilized a consultative approach to identify customer needs and recommend appropriate insurance products.Implemented effective sales strategies to exceed client expectations and increase customer retention.Developed and conducted educational seminars for clients in order to increase product… Show more Developed customer relationships with clients through proactive outreach and established trust. Generated an average of ₹3 million in annual sales, exceeding targets by 25%.Utilized a consultative approach to identify customer needs and recommend appropriate insurance products.Implemented effective sales strategies to exceed client expectations and increase customer retention.Developed and conducted educational seminars for clients in order to increase product knowledge and sales. Show less

Dubai, United Arab Emirates

Formulated and executed compelling seasonal sales promotions, resulting in over 30% increase in-store sales for 5 consecutive months in the year 2017.Proactively interacted with customers to recommend products that best suit their tastes, interests, and needs, achieving a more than 98% in customer satisfaction rate.Work collaboratively with a team of 8 other sales associates to devise strategic sales solutions to achieve and exceed the department's monthly, quarterly, and yearly… Show more Formulated and executed compelling seasonal sales promotions, resulting in over 30% increase in-store sales for 5 consecutive months in the year 2017.Proactively interacted with customers to recommend products that best suit their tastes, interests, and needs, achieving a more than 98% in customer satisfaction rate.Work collaboratively with a team of 8 other sales associates to devise strategic sales solutions to achieve and exceed the department's monthly, quarterly, and yearly sales goals.Preserve up-to-date knowledge and information about the latest products or upcoming releases to effectively assist customers with various product-related concerns by providing accurate details. Show less

Bangalore

Used questioning and listening skills that support effective telephone cormunication.Understanding the impact of attitude in handling calls professionally effectively deal with job stress, angry callers, and upset customers use the most appropriate way to communicate with different behavior types on the telephone.Accomplished having good attendance and also having the exact amount of hours in order to convert over to a permanent agent.Acted professionally and patiently… Show more Used questioning and listening skills that support effective telephone cormunication.Understanding the impact of attitude in handling calls professionally effectively deal with job stress, angry callers, and upset customers use the most appropriate way to communicate with different behavior types on the telephone.Accomplished having good attendance and also having the exact amount of hours in order to convert over to a permanent agent.Acted professionally and patiently when addressing negative customner feedback.Helped the customer with the problem they are experiencing like phone lines are down or when their internet cant surf.Helped individuals comprehend the call center environment and its importance to the enterprise.Identified customer trends that appear to have a negative impact on the replenishment process. Show less