Joyson Lobo Email & Phone Number

Copenhagen Area, Capital Region, Denmark

Identifying and developing business needs of our key EMEA customers and ensuring that they are well supported and continue to grow with us

Copenhagen

• Part of the transformation project (Simplification), managing development of Maersk Line’s online self-service portal and making it available for our 4 other brands • Responsible for business acceptance of deliveries and stakeholder management• Ensuring timely resolution of post release issues through the hyper-care process• Handling the organizations training & support needs and sharing future developments

Copenhagen

Responsible for the Global Safmarine eCommerce strategy and preparing for moving to a shared web application.• Driving eusage through increased awareness of products by conducting trainings.• Developing business needs and ensuring that website content is kept updated• Simplification of the application landscape, enabling decommissioning of existing applications and reduction in maintenance costs• Outsourcing tasks and improve Level 1 business support for the applications

Copenhagen

Taking ownership and managing various applications, ensuring that they are well maintained and supported. Applications involved the 2nd generation website applications, portfolio management application (Focal Point), HP Quality Center and HP Performance Center.• Developing & Managing ALM applications, ensuring their performance is within SLA’s• Develop processes and facilitate their rollout by conducting training sessions• Periodic dialogue with vendor to improve service levels & negotiate contracts or SLA if needed

Copenhagen

Involved in development of the 2nd generation Safmarine website by acting as a liason between our Safmarine colleagues in Antwerp and our Maersk Line colleagues in Copenhagen.• Facilitate the development of 2nd generation Safmarine website applications• Project Manager for development of Maersk Line’s offline transaction application• Conducting training sessions for our ecommerce colleagues around the world

Mumbai

Member of the freshly setup online support for the 1st generation Maersk Line website as well as handling various tasks related to our online business.• Managing a team of 26 colleagues supporting a host of outsourced tasks from HQ• Training new colleagues and develop strategy for Quality Assurance of tasks conducted

Mumbai

Auditing Bills of Lading to identify discrepancies in rates applied and to have them corrected.

Bachelor Of Commerce (B.Com.)

Bachelor of Commerce with focus on Accounting

Completeted The 12Th Grade