Adaptive, high-energy contributor, experienced in administrative coordination, customer service, and volunteer work in educational and family, nonprofits. Let's make procedures that promote inclusivity, integrity, and frugality.A passionate advocate for equality and compassion. A lifelong learner. A volunteer for nonprofit organizations. Supporter of global peace and responsible global climate strategies.Phi Thera Kappa Honor Society Student and National Society of Leadership and Success at Portland Community College focused on an AA Degree in General Studies. A Foundations in Human Services Certificate.VOLUNTEER EXPERIENCEFacilitator: Y.W.C.A - San Jose, CA (2 yerars) * Led group classes for Systematic Training for Effective Parenting (STEP) developing a toolbox of parenting skills for At-Risk Parents. Board Member: Boy Scouts Troop #93 - Brentwood, CA (3 years)* Assisted the Board in organizing and planning troop events and outings.* Participated during board disciplinary meetings adhering to organizational guidelines.* Assisted in annual fundraising and local organizational events.Troop Leader: Girl Scouts Troop #543 - Brentwood, CA (2 years)* Organized and ran troops.* Created troop outings and events to follow organizational guidelines.* Planned and participated in Troop annual fundraising events following organizational guidelines.Coach: Odyssey of the Mind - Brentwood, CA (2 years)* Coached student teams in long-term problem-solving sessions. * Coordinated meetings, workshops, and outings for resources.* Provided workspace for team sessions and rehearsals.* Mentored teams perform at regional and state academic competitions.Vice President and Board Member: Loma Vista Parents Club - Brentwood, CA (3 years)* Created a standardized advertising fee schedule.* Wrote monthly Parents Club newsletter.* Refreshed and secured new fundraising accounts.* Partnered with local organizations and business partners to generate income events.* Ran board meetings with the President and delegated tasks.Vice President of Spirt and Fundraising: Brentwood Dolphin Swim Club - Brentwood, CA (2 years)* Organized and ran all team fundraising events, including year-end banquet, awards, and prizes.* Managed, purchased, tracked, and distributed: team photos, swim apparel, and equipment orders.
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School Buss DriverHillsboro School District Jul 2023 - Jun 2024Hillsboro, Oregon, United StatesSafety inspection daily to ensure proper operating condition and fail a bus that doesn't meet required operation.Drive assigned routes to pick up and deliver students as directed. Maintain a vehicle clean vehicle inside and outside as needed.Operate at all times with the goal of student safety.Work with educational professionals and parents to resolve unsafe or disruptive student behaviors. Cultivate and model a respectful working and learning environment. Safely operate vehicles by all state laws and district policies. Enter roadway hazards onto the District's transportation website portal. Enter mechanical issues onto the District's transportation website portal. Enter referrals for student management safety issues onto the Distric's transportation website portal. -
Administrative AssistantElms Retirement Center Jun 2020 - Jul 2023Forrest Grove, OregonThe first point of contact for all residents, visitors, and vendors. Directly responded to requests and actively participated in fielding inquiries or solutions in person, by email, and by phone.Supported the function of the Business Office and assisted in the smooth operation of the Resident Office. Coordinated with residents on all daily activities and services at this independent living community. Integrated with facilities, kitchen, and housekeeping staff to ensure daily operations and services.Set up and led resident activities and programs.Designed, and implemented the monthly OSHA educational worker safety program. Updated and maintained the database for potential residents and the source of contact.Managed and maintained the social media account. Created and administered a resident parking procedure. Provided facilities tours. -
Sales AssociateColumbia Sportswear Company Oct 2019 - Aug 2020Portland, Oregon, United StatesPerformed all required cash register transactions; sales, returns, and exchanges.Assisted in receiving shipments and distributing them to the sales floor as directed. Maintained store standards for visual merchandising, cleanliness, and employee and customer safety. Leverage vast product knowledge to provide exceptional customer service by responding to customer questions or issues regarding product features, benefits, and availability.Recognized by Management Team for December 2019 and January 2020 for superior customer service. -
Seasonal Sales AssociateRoss Dress For Less Inc Jun 2019 - Oct 2019Concord, CaliforniaMaintained a high level of awareness on the sales floor to create a safe and secure shopping environment for all customers.Assisted customers with merchandise questions. Expedited newly received merchandise receipts to the sales floor with a sense of urgency. Understood the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist position, and merchandise protection standards. Completed sales and returns. Completed go-backs, theft recovery, and secured merchandise with correct security devices.
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AssociateExpress Employment Professionals Jun 2019 - Oct 2019Concord, California, United StatesFulfilled administrative assignments and projects as assigned.Provided general accounting assistance with Accounts Receivable and Accounts Payable. Utilize QuickBooks for invoices, payments, and deposits. -
Administrative And Human Resources AssistantTiller Property Maintenance Jul 2018 - May 2019Berkeley, CaliforniaMaintained daily operations of the business office, created employee training materials, coordinated annual insurance audits, and organized employee work orders. Tracked and coordinated employee work tags, timesheets, direct deposits, new hire onboarding, and new hire orientation.Assisted in scheduling meetings, interviews, HR events, and maintaining agendas. Produced employee materials and ensured employee I-9 compliance.Established protocols for saving project and material costs while tracking expenses. Recovered delinquent accounts. Obtained QuickBooks Pro training & certification to perform invoicing. Coordinated OSHA training sessions. Prepared documentation and correspondence for HR-related materials and submitted them to the business owner.Recovered $16k from delinquent accounts within the first four months in the position.Established new accounting procedures, within the first six months of employment, that track materials, expenses, and reimbursements to prevent financial loss.
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Instructional Aide, Special EducationBrentwood Unified School Disctrict Feb 2011 - Jul 2018Brentwood, CaProvided group and individual instruction, observed and collected behavioral data, and performed academic support for all areas of general ed, and special ed, and utilized specialized training for case-specific requirements. Created a positive learning environment to facilitate the personal, social, and intellectual development of students. Worked as a one-on-one aide to a special needs child in a preschool classroom and middle school. Served as a special needs medical one-on-one pushed out into the home for data collection. Trained in CPR, Non-Crisis Intervention, ABA, Data Collection, Down’s Syndrome, Hierarchy of Prompting, and Autism. Communicate effectively with all members of the school district and community. Led group and individual instruction for preschool through middle school; observed and collected data on behaviors to better serve our current and future students. Successful in assisting students to follow a learning plan and remain mainstream with their peers.
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Personal Care CoordinatorIn Home Support Services Public Authority Feb 2008 - Jul 2010Brentwood, CaOriented and educated patients and their families by meeting them; explaining the role of the patient care coordinator; initiating the care plan; and providing educational information in conjunction with direct care providers related to treatments, procedures, medications, and continuing care requirements.Provide care and manage Rx, medical appointments, finances, and household. Scheduled medical treatments, managed expenses, and reports, disbursement requests, filed annual eligibility documents, and provided care.
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Joy Mcconnell Towse's current role is Adaptive, high-energy contributor, experienced in administrative coordination, customer service, and volunteer work in educational and family non-profit sectors..
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