Client Success ManagerSeasoned Training and Development Manager. Major strengths include: People Development, Organizational Expansion, Effective management in Training comprising material development, process improvement, scheduling, logistics, and Business Analytics; has Excellent Communication and Presentation skills, and exceptional in Coaching.Has more than a decade of experience in the diverse BPO setting: Customer service, financial accounts, technical support, Sales and Recruitment.Helped launch multiple BPO accounts and lines of businesses and set-up newly acquired programs in several companies.Skilled in Assessing, Evaluating and Maintaining a high standard of effectiveness in training and quality, in line with clients goals and objectives, and has a clear vision to accomplish company’s goals.Business acumen, Value loyalty and Integrity, highly flexible, with high stress tolerance, hands-on professional, proficient, strong team player, keen to detail, dutiful respect to compliance, and Computer and Internet literate.