Joy Vest

Joy Vest Email and Phone Number

Strategic Customer Success Manager @ Appriss Retail
irvine, california, united states
Joy Vest's Location
Palm Beach Gardens, Florida, United States, United States
Joy Vest's Contact Details
About Joy Vest

I am a dynamic, customer-focused leader with an expert-level understanding of technology, fraud prevention, payments and a contagious passion for driving sales, program expansion, and account growth.Masterfully oversee executive level thought leadership and enterprise client engagement, harnessing a strategic mindset to maximize business opportunities across the portfolio, driving insights, steering client onboarding, serving in a consultative capacity, and performing lateral and vertical stakeholder expansion.Proven talent for translating complex elements to all audiences, leading teams through extensive technology solution sales cycles, and inserting humor and fun while tenaciously accomplishing goals.Specialties: Bilingual Spanish

Joy Vest's Current Company Details
Appriss Retail

Appriss Retail

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Strategic Customer Success Manager
irvine, california, united states
Website:
apprissretail.com
Employees:
130
Joy Vest Work Experience Details
  • Appriss Retail
    Strategic Customer Success Manager
    Appriss Retail Jul 2024 - Present
    Palm Beach Gardens, Florida, United States
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  • Accertify, Inc.
    Enterprise Account Executive
    Accertify, Inc. Jan 2022 - Jul 2024
    Responsible for identifying large and complex opportunities through cold calling and prospecting efforts to increase sales volumes of Accertify's SaaS-based Solutions.Establish relationships with key decision makers to promote new business and develop pipeline for B2B salesIdentify Risk strategies and productives in a consultative approach to potential target areas
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  • Accertify, Inc. An American Express Company
    Senior Client Account Manager
    Accertify, Inc. An American Express Company Feb 2015 - Jan 2022
    Palm Beach Gardens, Fl
    Responsible for managing and driving revenue through upsell and cross sell for a multi-million dollar enterprise client portfolio spanning multiple industry verticals. Strategic point of contact for client base in identifying long-term risk strategy as well as various complex project initiatives that include tokenization, processor integration, process automation, identity, account, and payment protection initiatives. Performed extensive analytical reporting to track footprint of usage for… Show more Responsible for managing and driving revenue through upsell and cross sell for a multi-million dollar enterprise client portfolio spanning multiple industry verticals. Strategic point of contact for client base in identifying long-term risk strategy as well as various complex project initiatives that include tokenization, processor integration, process automation, identity, account, and payment protection initiatives. Performed extensive analytical reporting to track footprint of usage for each account.Customer centric and provides superior service and collaboration among client base. Focus on strategic planning to grow revenue, market share and increase profitability.Background in project management enables ability to excel at managing large client initiatives and enabling cross-collaboration with multiple strategic teams both internally and externally to ensure successful project deployments.Joy's passion and allegiance to providing her clients the highest level of customer satisfaction has garnered continuous client sat scores year after year. Show less
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  • Accertify, Inc.
    Technology Program Manager
    Accertify, Inc. Nov 2010 - Feb 2015
    Itasca, Il
    Responsible for driving, planning and execution of Accertify's Global Operations projects. Lead the Change Management program within Accertify and participated in ISO 27001 Compliance initiatives.Joy spearheaded the deployment of Accertify's First Fraud Service Center in Mexico City. While completing the project on time and under budget, this call center has grown by 300% in the first two years.
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  • Mcdonald'S Corp
    Business Analyst
    Mcdonald'S Corp Sep 2009 - Nov 2010
    Served on US/IT Deployment team supporting several initiatives spanning 14,000 US-based stores. Worked with McDonald's vendor and field deployment teams on technology platform integration projects. Developed access queries and statistical data analysis on initiative tracking data.
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  • United Airlines
    Project Coordinator
    United Airlines Dec 2008 - Sep 2009
    Greater Chicago Area
    Main project coordination contact for a multi-million dollar deployment project at United Airlines World Headquarters. Created standardized Project Management templates for PMO, maintained project financials and staffing resource profiles and assisted in inter-departmental deployment plans .JV ConsultingConsulting for startup eCommerce data management that included consultation on process flow, content and web marketing management tools.
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  • Seko Worldwide
    Product Manager, Web Services
    Seko Worldwide Apr 2004 - Nov 2008
    Managing SEKO's web-based suite of logistics products and services to domestic and international client base. Showcase products to customers via onsite meetings, webinars and user group forums. Manage all client data integration and automation projects that include EDI, XML, Web Services and Flat File platforms. Serve on special resolution task force to support Fortune 500 client projects and scope new business project integration.
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  • Seko Worldwide
    Business Analyst
    Seko Worldwide Apr 2004 - Jun 2005
    Managed all components of Seko's domestic freight forwarding application. Responsibilities included working with 500+ user base to gather project requirements and interface with the outside software development company to analyze, test and implement modifications to address user needs. Managed third party vendor relationships that include the integration of software products into the company's domestic freight forwarding application. Convert customer requirements into project deliverables… Show more Managed all components of Seko's domestic freight forwarding application. Responsibilities included working with 500+ user base to gather project requirements and interface with the outside software development company to analyze, test and implement modifications to address user needs. Managed third party vendor relationships that include the integration of software products into the company's domestic freight forwarding application. Convert customer requirements into project deliverables and work with vendors to provide solutions through their integrated application sets. Key contact for sales division to conduct product demos to promote web tracking and inventory management applications for prospective customers. Results of these sales demos awarded new business that exceeded $500K. Visited customer sites to perform needs assessment and integration of software into their current business model and demonstrate the product. Show less
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  • Cable & Wireless
    Project Manager, Professional Services Division
    Cable & Wireless Jun 1998 - Nov 2003
    Manage all facets of Internet Web Development projects from inception to site launch. Develop project timelines, resource usage and development tasks. Work as liaison between client and development group to ensure success of project deliverables. Provide strategic planning services including website architecture, site map creation, technical scope, and project plan for website applications. Work with technologies that include Java, HTML, Site Server, Perl, and E-Commerce on multiple… Show more Manage all facets of Internet Web Development projects from inception to site launch. Develop project timelines, resource usage and development tasks. Work as liaison between client and development group to ensure success of project deliverables. Provide strategic planning services including website architecture, site map creation, technical scope, and project plan for website applications. Work with technologies that include Java, HTML, Site Server, Perl, and E-Commerce on multiple platforms. Regional implementation coordinator for CRM and Project Management software. Integrated Siebel 7 software within region and in turn produced a prototype that was used on a national level. Regional Integrator for Project Management Application (Evolve) to the Cable & Wireless Professional Services division. Created framework for integration of the software into the current business model and served on national development and support team for the product. Show less
  • Systems Software Associates, Inc
    Senior Technical Consultant
    Systems Software Associates, Inc May 1995 - Jan 1998
    Provided technical support for an international manufacturing application (BPCS) in Unix and AS/400 environments. Responsibilities included troubleshooting software installation, installation and configuration of Informix and Oracle databases, system performance monitoring, and support of BPCS system programs. Responsible for bilingual technical support to Latin American clients on Unix installation, database configuration, and application issues. Performed testing and debugging of new… Show more Provided technical support for an international manufacturing application (BPCS) in Unix and AS/400 environments. Responsibilities included troubleshooting software installation, installation and configuration of Informix and Oracle databases, system performance monitoring, and support of BPCS system programs. Responsible for bilingual technical support to Latin American clients on Unix installation, database configuration, and application issues. Performed testing and debugging of new software releases. Worked directly with third party vendors such as HP on tuning system parameters to increase application performance. Show less
  • Associated Global Systems, Inc
    Systems Support Manager
    Associated Global Systems, Inc Apr 1993 - May 1995
    Managed the integration of Associated's first paperless system via a Unix-based Air Freight application for 23 national franchises. Developed framework for site plan installation and traveled to each franchise for site implementation. Responsibilities included site cabling, software installation, hardware installation and onsite software training for all employees. Created training materials and provided classroom instruction on application for new personnel Established and managed the… Show more Managed the integration of Associated's first paperless system via a Unix-based Air Freight application for 23 national franchises. Developed framework for site plan installation and traveled to each franchise for site implementation. Responsibilities included site cabling, software installation, hardware installation and onsite software training for all employees. Created training materials and provided classroom instruction on application for new personnel Established and managed the company's first help desk that provided technical support for over 500 users. Show less
  • National Education Training Group
    Technical Support
    National Education Training Group 1992 - 1993

Joy Vest Skills

Integration Management Program Management Project Management Leadership E Commerce Business Analysis Process Improvement Team Building Vendor Management Change Management Strategic Planning Start Ups Analysis Strategy Sales Product Management New Business Development Account Management Training Pmp Operations Management Business Intelligence Business Development Salesforce.com Business Process Improvement Saas Sales Management Business Strategy Logistics Management Consulting

Joy Vest Education Details

Frequently Asked Questions about Joy Vest

What company does Joy Vest work for?

Joy Vest works for Appriss Retail

What is Joy Vest's role at the current company?

Joy Vest's current role is Strategic Customer Success Manager.

What is Joy Vest's email address?

Joy Vest's email address is jo****@****ast.net

What is Joy Vest's direct phone number?

Joy Vest's direct phone number is +163073*****

What schools did Joy Vest attend?

Joy Vest attended Illinois State University.

What are some of Joy Vest's interests?

Joy Vest has interest in Bantuan Bencana Dan Kemanusiaan, Kesejahteraan Hewan.

What skills is Joy Vest known for?

Joy Vest has skills like Integration, Management, Program Management, Project Management, Leadership, E Commerce, Business Analysis, Process Improvement, Team Building, Vendor Management, Change Management, Strategic Planning.

Who are Joy Vest's colleagues?

Joy Vest's colleagues are Christopher Beck, Shruti Golwalkar, Julie Barber, Jim Dejohn, Brandon Kays, Toby Jackson, Jordan Franklin.

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