• Led product vision and development of a new AI-incorporated CRM platform to improve data management and reduce sales process-related issues by 70%• Presented actionable transformation plans to stakeholders and coordinated cross-functional teams across multiple time zones to ensure seamless implementation of CRM initiatives• Conducted financial analysis on sales KPIs, developed transformation rules, and optimized data automation for a $600M business, driving data-informed decision-making• Consulted on secure and efficient cloud data migration strategies for the Automotive business, setting a two-year implementation roadmap

• Implemented cross-reference validation rules, enhancing data accuracy by 25% and driving a 20% increase in alumni outreach engagement• Audited and streamlined data entry workflows, implementing quality assurance protocols that improved data accuracy by 30% and reduced entry errors by 40%, driving operational efficiency• Provided expertise in alumni data validation and research, delivering 95% accurate insights to the donation team, which contributed to a 20% increase in successful donation campaigns

• Improved data collection process by designing an authorized interactivemechanism that will improve the overall efficiency of Hamilton resources by 30%• Developed streamlined KPIs and Dashboards for end-users to easily interpretHamilton asset’s performance & usage• Implemented business process to efficiently run compatibility test on variousMicrosoft products for the development team

• Redesigned customer support lifecycle and implemented structured workflow toimprove user troubleshooting process by 20%• Utilized tools such as Tableau, Excel, and SQL to build reports with customer data for trends & insights to visualize usage of LifePod service• Determined areas for improvement in the product and maintained a knowledgebase of articles about the LifePod service