Joywin Vaz Email & Phone Number

India

Specialization: Marine Operations, Client Relationships, and Quality Process ImplementationKey Deliverables: • Managing key global benchmark clients including Zodiac, EPS, FML, ASM, and XT• Executing reservation-related actions via email and promptly providing corresponding responses• Conducting computerized reservations utilizing the Amadeus and Galileo systems• Performing quality assurance tasks within the team to ensure the highest standards of service• Training new personnel in marine reservations procedures and protocols• Issuing electronic tickets through the Galileo system, ensuring accurate and timely service• Participated in specialized training in the UK and Greece to enhance expertise for marine clients• Overseeing the management of sensitive reports for the team, specifically in the realm of ticketing files• Conducting quality checks on ticketed bookings to maximize down sales and enhance profitability• Ensuring effective communication with clients by promptly responding to phone calls

Specialization: Marine Operations, Client Relationships, and Quality Process ImplementationKey Deliverables: • Responsible for issuing Electronic tickets and Virtual MPDs in a prompt and efficient manner• Oversaw the invoicing of Non-BSP for various geographic locations• Managed out-of-office-hours (OOH) calls for multiple international locations• Conducted quality assurance checks for ticketing staff to ensure consistency and reliability of service• Responded to and actioned emails relating to reservations, providing timely feedback and solutions• Processed computerized reservations using the Amadeus system, ensuring accuracy and efficiency• Dispatched essential reports to clients, including but not limited to Pending PNR and Non-BSP reports• Managed sensitive team reports such as Error files, pending reports, and OOH reports• Assisted with reservations by responding to emails in a timely and efficient manner• Provided support to the reservation and ticketing process staff by addressing and resolving their queries• Served as the spokesperson for sending updates and confirming their validity, ensuring effective communication and information flowAchievements:• Recognized as the Employee of the Month in October 2006• Honored with the Employee of the Half-Year award for the period from July to December 2007

• Handling the entire travel plan for the client (Air ticket / Hotel / Visa / Insurance)• Handling Corporate and walk-in-clients• Itinerary planning and fare pricing• Making computer reservations on Sabre and Abacus system• Manual fare pricing and issuing manual and automated tickets based on IATA rules• Visa/Passport documentation• Handling Marketing and Sales

• Designing and maintaining the company website• Worked on Annuncio live, a web marketing software• Designed advertisements for Multinationals like Dell Computers and Hitachi