Jo Zack Email & Phone Number

Arlington, Va, Us

Mclean, Va

Member of Programs Team supporting Channel Partners within GSA and SLED environment; as well as immixGroup teams (sales, finance, order management and legal). Emphasis for onboarding of new partners/clients; and GSA/SLED resellers & supplier agreements/addendums for numerous immixGroup awarded contracts.

Mclean, Va

Provided operations support for Channel Partner GSA, SLED and commercial partners; as well as internal customers (sales, finance, order management and legal), and end users.• Recognized often for dependability, quick turnaround, and ability to work under pressure.• Increased efficiency by reviewing processes, managing records, locating inaccuracies and developing / modifying business processes.• Served as a team member for ISO 9001:2015 certification.o Generated monthly ISO metrics report for approved manufacturer additions to partner’s GSA agreement with immixGroup. Verified partners added to immixGroup webpage for manufacturer. Notified web development team with issues. 95 – 100% metrics approval rating.• Developed customized GSA partner report to verify their GSA contract validation. Updated CRM records with new GSA contract number or new extension date for compliancy purposes.

Arlington, Va

Provided operations support for Channel Partner GSA, SLED and commercial partners; as well as internal customers, partners and end users. On-boarded partners. Performed GSA & SLED contract and pricing administration as well as POS review and reporting for GSA and SLED contract compliancy.• Developed process that correctly captured SLED sales. Process allowed company to accurately report sales and contractual administrative.• Focused on sales operation support for Arrow personnel, manufacturers, partners and end users.• Served as team member for the migration of all Federal business to immixGroup after Arrow ECS 2015 acquisition. Personal GSA knowledge a focal point to assist Arrow team members.• Relied upon by manufacturers for clarifications and ensured smooth migrations.

Accountable for all Federal and Mid-Atlantic business operations. As Herndon office manager supported sales management, sales representatives and system engineers for customized reports, analysis and general office duties.• Interfaced directly with Americas Headquarters order management, shipping, and legal departments; Sales / SE teams, and Authorized Partners.• Served as Proposal Manager: pricing strategy, resource allocation, writing, editing, and production.• Reviewed and distributed monthly price list for customized quote tool and Federal government contracts (including GSA).• Served as coordinator for tracking orders and shipments. Received accolades for prompt and concise updates that increased customer satisfaction.• Served as Corporate Facility Security Officer (FSO).

Member of Proposal Development Group (PDG) responsible for proposal management opportunities over $50KFocused on State and Federal Government RFPsContract to Hire - due to upcoming merger all contractors released