Jo Zack Email & Phone Number

Mclean, VA

Member of Programs Team supporting Channel Partners within GSA and SLED environment; as well as immixGroup teams (sales, finance, order management and legal). Emphasis for onboarding of new partners/clients; and GSA/SLED resellers & supplier agreements/addendums for numerous immixGroup awarded contracts.

Mclean, VA

• Provided operations support for Channel Partner GSA, SLED and commercial partners; as well as internal customers (sales, finance, order management and legal), and end users.
• Recognized often for dependability, quick turnaround, and ability to work under pressure.
• Increased efficiency by reviewing processes, managing records, locating inaccuracies and developing / modifying business processes.
• Served as a team member for ISO 9001:2015 certification.o Generated monthly ISO metrics report for approved manufacturer additions to partner’s GSA agreement with immixGroup. Verified partners added to immixGroup.
• Developed customized GSA partner report to verify their GSA contract validation. Updated CRM records with new GSA contract number or new extension date for compliancy purposes.

Arlington, VA

• Provided operations support for Channel Partner GSA, SLED and commercial partners; as well as internal customers, partners and end users. On-boarded partners. Performed GSA & SLED contract and pricing administration as.
• Developed process that correctly captured SLED sales. Process allowed company to accurately report sales and contractual administrative.
• Focused on sales operation support for Arrow personnel, manufacturers, partners and end users.
• Served as team member for the migration of all Federal business to immixGroup after Arrow ECS 2015 acquisition. Personal GSA knowledge a focal point to assist Arrow team members.
• Relied upon by manufacturers for clarifications and ensured smooth migrations.

• Accountable for all Federal and Mid-Atlantic business operations. As Herndon office manager supported sales management, sales representatives and system engineers for customized reports, analysis and general office.
• Interfaced directly with Americas Headquarters order management, shipping, and legal departments; Sales / SE teams, and Authorized Partners.
• Served as Proposal Manager: pricing strategy, resource allocation, writing, editing, and production.
• Reviewed and distributed monthly price list for customized quote tool and Federal government contracts (including GSA).
• Served as coordinator for tracking orders and shipments. Received accolades for prompt and concise updates that increased customer satisfaction.
• Served as Corporate Facility Security Officer (FSO).

Member of Proposal Development Group (PDG) responsible for proposal management opportunities over $50KFocused on State and Federal Government RFPsContract to Hire - due to upcoming merger all contractors released