Senior Consultant
CurrentEmbedit | 2021-2023 | Product Owner for Group Mobile Application• Led Scrum teams in developing and launching the Group Financial Mobile App, successfully introducing the product in July '23 across Indonesia, Vietnam, India, and The Philippines• Prioritized the Product Roadmap and defined product requirements for the development team• Proposed and drove the unification of business processes and improvements to customer journeys• Collaborated with UX/UI teams on design to enhance user experience• Partnered with the Data Science team to create user funnels and insights in Power BIRaiffeisen Digital Bank | 2020-2021 | Project coordination and Product Owner - Mobile application • Developed strategy and processes, and led the establishment of the Contact & Operations Center for a new digital bank. Responsibilities included location selection, capacity forecasting, employee training, infrastructure setup and ongoing monitoring to ensure a successful launch• Led the product development as Product Owner for the KYC process within the mobile app, focusing on client identification through video calls (from requirements gathering to implementation and QA management)ING Group | 2017-2020 | Project coordinator and Product Owner – Customer service platform• Led the replacement of local Contact Center technology with a unified ING Group solution, facilitating collaboration across three international teams• Managed tender activities and oversaw project plans, including resource allocation and phase tracking• Product Owner for Internal Contact Center & Back Office Portal post-agile transformation• Optimized workflows for email, chat, and phone communication channelsHello bank | 2016-2017 | Product owner - Website and mobile application• Research of market trends to align features with user needs, gathering business requirements from stakeholders and translating them into customer journeys and user stories • Worked with UX/UI teams to develop wireframes
