Jozemarie (Jm) Sison Email & Phone Number

Zurich, Switzerland

Zurich, Switzerland

Zurich, Switzerland

Singapore

Responsible for the performance of the Private Client Department; i.e. Sales, Hybrid, Servicing teams to deliver a high renewal retention target in the Hybrid and Servicing teams, together with the performance of New Business across all Private Client (individual) lines of business (which includes Medical/Health, Home & Lifestyle and Life Insurances).

Singapore

Responsible to develop Commercial General Insurance through the Business Banking Partner, OCBC Bank.• Relationship Management• Strategic Marketing• Campaign Management• Underwriting of Commercial Property & Casualty (P&C) Insurance• Reporting to track New and Renewal Business

Singapore

Responsible for managing, building and developing relationships, and servicing key distributors (financial advisory firms for the local and expat market) and high net worth clients to provide them the best customer experience. Managed complaints that were escalated to the management and/or regulatory bodies by investigating and resolving in an effective, timely, empathetic and compliant manner. Also responsible to prepare and monitor management reports on the Client Services team’s functions, such as phone statistics. Attended to walk in clients and/or advisors, and supported the team with phone and email enquiries. Monitored and identified breaches of performance in meeting service level agreement/TAT, ongoing review on improvements, and anti money laundering (AML) controls to meet the compliance and/or regulatory requirements.

Zurich, Switzerland

Assessed risks and issued quotes by applying the Zurich Way of Underwriting (TZW) for small and medium-sized enterprises insurance solutions, and Professional Indemnity insurance, and Directors and Officers (D&O) liability insurance. Visited customers to discuss potential risks and coverages.

Zürich Area, Switzerland

Administration and Account Management of International Group Protection policies (Employee Benefits: Group Life cover and Group Disability benefits) for multinational corporations. Responsible to compute, investigate, rectify, and issue premium and/or adjustment invoices, and issuance of correct policy documents. Regular checking of outstanding payments and issuance of reminder letters. Close co-operation with Client Relationship Managers, Pricing, Medical Underwriting, Claims, Finance and other teams to process renewals of schemes to achieve targets as determined by the management. Responsible for developing and maintaining effective relationships with brokers and clients by phone and written correspondence together with face to face meetings.